Nicholas Smith
Palm Springs
Summary
I am aspiring to join an organization where I can contribute my expertise in customer service and teamwork. With a passion for enhancing the customer experience and a proven ability to multitask and thrive in high-energy situations, I am dedicated to delivering exceptional service and am eager to bring my strong work ethic to your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beverage Lead/Server/Bartender
F10 Creative
09.2021 - Current
- Initially hired as a Bartender, rapidly promoted to Beverage Lead due to exceptional performance and leadership skills
- Responsible for bartending and serving duties while ensuring high standards of customer service at various upscale events
- Manage event operations, including drink and menu planning, to create memorable experiences for guests
- Oversee inventory management and implement strategies for efficient resource utilization
- Perform supervisory duties, including leading teams and coordinating event logistics to ensure seamless execution.
Server/Bartender
Koutouki Greek Estiatorio
10.2019 - 07.2020
- Greet customers warmly and provide engaging, friendly service
- Thorough knowledge of menu items, promotions, and alcoholic beverages, offering personalized recommendations
- Efficient order taking and processing, showcasing proficiency in POS systems
- Support other restaurant areas including bussing, food running, and managing TO-GO orders
- Maintain cleanliness of dining and bar areas
- Mix and pour drinks as requested, fulfilling guest requests with enthusiasm and a positive attitude.
Server/Bartender
Thai One On Restaurant and Sushi Bar
09.2018 - 08.2019
- Ensured warm welcome and engaging service for guests, creating a valued experience
- Demonstrated thorough knowledge of the menu and beverage offerings
- Assisted in various restaurant tasks such as answering phones and bussing
- Maintained cleanliness and organization of dining and bar areas.
Server/Bartender
The Green Dragon Tavern and Museum
07.2017 - 08.2019
- Welcomed patrons, provided menu guidance, and efficiently took orders
- Displayed mastery in POS systems for accurate order relay
- Managed high volume sections and private parties of up to 60+ people
- Addressed and resolved customer issues creatively for satisfaction
- Trained and supervised new employees.
Sales Associate
Famous Footwear
04.2016 - 09.2016
- Engaged with customers to understand and meet their needs
- Maintained knowledge of ongoing promotions and sales
- Handled opening and closing duties, and managed the sales floor.
Education
High School Diploma -
Skills
- Customer Service
- POS Systems
- Food Safety
- Bartending
- Upselling
- Retail Sales
- Time Management
- Multi-tasking
- Event Management
- Inventory Management
- Wine service
- High-volume dining
Certification
Food Handler Certificate
Additional Information
Authorized to Work in the US for Any Employer
Timeline
Beverage Lead/Server/Bartender
F10 Creative
09.2021 - Current
Server/Bartender
Koutouki Greek Estiatorio
10.2019 - 07.2020
Server/Bartender
Thai One On Restaurant and Sushi Bar
09.2018 - 08.2019
Server/Bartender
The Green Dragon Tavern and Museum
07.2017 - 08.2019
Sales Associate
Famous Footwear
04.2016 - 09.2016