Nicholas Sanchez
Brea
Summary
Customer-focused professional with dealership and high-volume hospitality experience, seeking to transition into automotive sales. Proven ability to build rapport quickly, identify customer needs, upsell premium products, and support the sales process in fast-paced environments. Experienced working alongside sales teams, reinforcing purchase decisions, and delivering a high-quality customer experience from first interaction through vehicle delivery.
Overview
6
6
years of professional experience
Work History
Car Porter
Fletcher Jones Mercedes-Benz
Newport Beach
12.2024 - Current
- Collaborate closely with sales consultants to support the vehicle sales and delivery process.
- Prepare vehicles for delivery, ensuring presentation standards that reinforce purchase confidence and brand value.
- Build rapport with customers during vehicle handoff, answering questions and enhancing overall satisfaction.
- Assist in coordinating vehicle movement between service, sales, and customer pickup areas to maintain showroom efficiency.
- Support sales staff by ensuring timely vehicle readiness, contributing to positive customer experiences and repeat business.
- Demonstrate product familiarity to assist customers and reinforce informed purchasing decisions.
Barback / Bartender
Disneyland Resort
Anaheim
03.2023 - 11.2024
- Delivered high-level, personalized customer service in a high-volume environment, consistently earning positive guest feedback.
- Upsold premium beverages through needs-based recommendations, contributing to increased per-guest revenue.
- Developed strong product knowledge of cocktails, seasonal offerings, and pairings to guide customer decisions.
- Built repeat guest relationships through friendly, engaging communication and attention to detail.
- Trained and supported new hires on service standards, sales techniques, and guest engagement.
- Worked collaboratively with bartenders and servers to ensure smooth, efficient operations under pressure.
Parking Cashier
Disneyland Resort
Anaheim
05.2022 - 02.2023
- Processed hundreds of daily transactions accurately while maintaining a positive, customer-focused demeanor.
- Assisted guests with directions, service options, and clear communication to enhance overall experience.
- Promoted resort offerings and services, supporting upselling initiatives.
- Trained new cashiers on POS systems, cash handling, and customer service best practices.
Distribution Specialist
Byram Healthcare
City of Industry
02.2020 - 04.2022
- Coordinated receiving, picking, and packaging of medical supplies for nationwide delivery.
- Ensured accuracy and compliance through inventory scanning and quality control checks.
- Operated forklifts and pallet jacks to manage large-scale inventory movement.
- Collaborated with customer service teams to resolve fulfillment issues efficiently.
Education
High School Diploma -
Columbus High School
Fullerton, CASkills
- Relationship-based selling & rapport building
- Needs assessment & solution-oriented communication
- Upselling premium products & services
- Product knowledge acquisition & presentation
- Customer experience & retention
- Objection handling & negotiation fundamentals
Sales And Customer Strengths
- Relationship-based selling & rapport building
- Needs assessment & solution-oriented communication
- Upselling premium products & services
- Product knowledge acquisition & presentation
- Customer experience & retention
- Objection handling & negotiation fundamentals
Timeline
Car Porter
Fletcher Jones Mercedes-Benz
12.2024 - Current
Barback / Bartender
Disneyland Resort
03.2023 - 11.2024
Parking Cashier
Disneyland Resort
05.2022 - 02.2023
Distribution Specialist
Byram Healthcare
02.2020 - 04.2022
High School Diploma -
Columbus High School