Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Ruff

Riverside,CA

Summary

Highly motivated Route Manager at Orkin Pest Control with proven expertise in customer service and route coordination. Safely executing daily driving and safety protocols throughout the day. Enhanced operational effectiveness through staff training and effective problem-solving. Recognized for reliability and fostering teamwork, consistently improving customer satisfaction and team performance in fast-paced environments. Skilled in schedule management and customer relationship management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Route Manager

Orkin Pest Control
11.2017 - Current
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.

Welder

Steel Unlimited Inc.
07.2017 - 11.2017
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.

Temp Worker

Team Quest Staffing Svcs
07.2015 - 07.2016
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.

Shift Manager

Pizza Hut
10.2012 - 03.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Door-to-Door Sales Representative

Time Warner Cable
04.2010 - 05.2011
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.

Door-to-Door Sales Representative

Digital Communication Services
10.2009 - 04.2010
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
  • Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
  • Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.

Shift Supervisor

JCPenney
11.2007 - 06.2008
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Airman

United States Navy, USN
03.2006 - 10.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

Certificate - Welding

Riverside City College
Riverside, CA
05.2016

Certificate - Medical Assisting

American Career College
CA
10.2013

High School Diploma -

Arlington High School
Riverside, CA
06.2004

Skills

  • Customer consultation
  • Route coordination
  • Schedule management
  • Staff training
  • Teamwork and collaboration
  • Customer service
  • Reliability
  • Customer relationship management

Certification

Branch 2

Field Representative

Lic #54645

Issuance date Feb. 7 2018-Current

Timeline

Route Manager

Orkin Pest Control
11.2017 - Current

Welder

Steel Unlimited Inc.
07.2017 - 11.2017

Temp Worker

Team Quest Staffing Svcs
07.2015 - 07.2016

Shift Manager

Pizza Hut
10.2012 - 03.2014

Door-to-Door Sales Representative

Time Warner Cable
04.2010 - 05.2011

Door-to-Door Sales Representative

Digital Communication Services
10.2009 - 04.2010

Shift Supervisor

JCPenney
11.2007 - 06.2008

Airman

United States Navy, USN
03.2006 - 10.2007

Certificate - Welding

Riverside City College

Certificate - Medical Assisting

American Career College

High School Diploma -

Arlington High School

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