Nicholas Rossignol
Langley,BC
Summary
Dynamic sales professional with a proven track record in managing customer interactions and swiftly resolving issues to enhance client satisfaction. Strong communication and problem-solving skills. Committed to building lasting relationships and fostering a positive customer experience and to leveraging knowledge and experience to achieve organizational goals and exceed customer expectations.
Overview
8
8
years of professional experience
Work History
Sales & Rental Customer Service Professional
ATS Traffic Ltd
07.2023 - Current
- Facilitate rental and sales of traffic safety equipment for diverse projects.
- Provide tailored solutions to meet client needs while ensuring compliance with safety standards.
- Generate accurate quotes and process orders to maintain customer satisfaction.
- Support walk-in and call-in customers with product knowledge and service guidance.
- Assist Account Managers with quote conversions and order processing.
Install Coordinator
ATS Traffic Ltd
02.2022 - 06.2023
- Coordinated and managed local and regional installation projects from start to finish.
- Obtained and tracked project locates via provincial FIRST CALL system.
- Converted quotes into work orders and generated invoices upon project completion.
- Delegated project responsibilities to Install Technicians, ensuring efficiency and accuracy.
Customer Service Professional
ATS Traffic Ltd
01.2020 - 02.2022
- Advised clients on traffic safety equipment needs, ensuring compliance with project requirements.
- Prepared competitive quotes with accurate pricing, increasing client retention and sales.
- Implemented LEAN strategies that streamlined departmental operations.
- Facilitated sales transactions and maintained strong customer relationships.
Traffic Control Technician
ATS Traffic Ltd
06.2017 - 01.2020
- Set up and managed lane and highway closures to ensure safe work zones.
- Delivered and retrieved equipment for client projects.
- Ensured compliance with provincial and federal traffic laws and safety standards.
- Directed traffic and safeguarded workers during active projects.
Education
Trades Orientation Program -
Baytech Institute
Moncton, NB04.2014
Skills
- Proficient in Microsoft Office Suite
- Continuous improvement practices
- Contributing member of the Joint Occupational Health and Safety Committee
- Skilled in teamwork and solo projects
- Exceptional critical thinking and decision-making abilities
Timeline
Sales & Rental Customer Service Professional
ATS Traffic Ltd
07.2023 - Current
Install Coordinator
ATS Traffic Ltd
02.2022 - 06.2023
Customer Service Professional
ATS Traffic Ltd
01.2020 - 02.2022
Traffic Control Technician
ATS Traffic Ltd
06.2017 - 01.2020
Trades Orientation Program -
Baytech Institute
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