Nicholas Rose

Shoppers Drugmart

Cranbrook, BC

04.2018 - Current

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Answered customer questions and addressed problems and complaints in person and via phone.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Oversaw aspects of maintenance, inventory, and daily activity management.
Ensured compliance with all safety regulations throughout the store premises.
Maintained inventory by checking merchandise to determine levels.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.