NICHOLAS PALACIOS
Santa Ana
Summary
Versatile and dynamic, with a proven track record at Outback Steakhouse for exceptional customer service and strong multitasking abilities. Skilled in POS operations and guest engagement, I excel in high-pressure environments, ensuring both customer satisfaction and dining area excellence. My approach has consistently enhanced guest experiences, fostering loyalty and operational efficiency.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
9
9
years of professional experience
Work History
Server/ Take Out Specialist/Head Food Runner
Outback Steakhouse
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Take Out Specialist/Head Food Runner
Applebee's Neighborhood Grill & Bar
01.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
After School Program Assistant
Orange Unified School District
05.2016 - 01.2021
- Supported the academic success of students by providing homework assistance and study tips.
- Developed creative lesson plans that incorporated various learning styles to cater to individual student needs.
- Ensured timely and accurate completion of all administrative tasks, including student progress reports, attendance tracking, and program evaluations.
- Established strong relationships with parents and guardians, maintaining open lines of communication regarding student progress.
- Implemented behavior management strategies to maintain order within the classroom, promoting respect among students.
- Provided a safe space for students to discuss personal issues or concerns by establishing trust and maintaining confidentiality.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention, Menu memorization
- Cleanliness standards
- Safe food handling, Suggestive selling
- Point of sale operation
- Food running
- Allergy awareness, Food safety practices
- Tableside etiquette
- Dining area maintenance
Timeline
Server/ Take Out Specialist/Head Food Runner
Outback Steakhouse
03.2023 - Current
Server/Take Out Specialist/Head Food Runner
Applebee's Neighborhood Grill & Bar
01.2021 - 03.2023
After School Program Assistant
Orange Unified School District
05.2016 - 01.2021
High School Diploma -
Fountain Valley High School
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