Nicholas Nilam
Brampton,Ontario
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Line Cook, •Drive
McDonalds
01.2014 - 01.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Line cook
St louis bar and grill
01.2016 - 01.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.
Kitchen Manager, •General Manager
The works gourmet
01.2020 - 02.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Assistant Kitchen Manager, •Kitchen Manager, •General
Amica Mature Lifestyles
05.2020 - 02.2021
- Amica private retirement home (2020, Cook
- In training sous chef
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Manager on duty, •Assistant Kitchen manager
Impact Kitchen
01.2021 - 11.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored cost standard performance to confirm that costs met budget cost parameters.
- Assisted with month-end closing procedures, journal entry review, balance sheet analysis and monthly management report preparation.
- Calculated labor and overhead rates, annually updating costs.
Assistant General Manager
Social Eatery & Bar
02.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collected and reported monthly expense variances and explanations.
- Designed monthly and annual budgets design, labor and manufacturing.
Education
Business And Culinary Management - Restaurant Management
Humber College
Toronto, ON08.2020
Skills
- Recruitment
- Inventory Management
- Purchasing
- Scheduling
- Cost Control
- New Employee Recruitment
- Performance Monitoring
- Performance Improvement
- High-Volume Dining
- Cost Controls
- Policy and Procedure Enforcement
- Staff Management
- Safe Food Handling
- Inventory Coordination
- Staff Supervision
- Supply Ordering
Languages
English
Native or Bilingual
Urdu
Full Professional
Arabic
Professional Working
Hindi
Full Professional
Timeline
Assistant General Manager
Social Eatery & Bar
02.2023 - Current
Manager on duty, •Assistant Kitchen manager
Impact Kitchen
01.2021 - 11.2022
Assistant Kitchen Manager, •Kitchen Manager, •General
Amica Mature Lifestyles
05.2020 - 02.2021
Kitchen Manager, •General Manager
The works gourmet
01.2020 - 02.2021
Line cook
St louis bar and grill
01.2016 - 01.2020
Line Cook, •Drive
McDonalds
01.2014 - 01.2016
Business And Culinary Management - Restaurant Management
Humber College
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