Nicholas Murray
Hamilton,ON
Summary
Diligent Manager, Signals & Communications Maintenance with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
11
11
years of professional experience
Work History
Supervisor Signals and Communications Maintenance
CN Rail
01.2024 - Current
- Ensure safety standards are being exceeded while continuing to ensure the highest quality service is being provided via testing, repairs and upgrades
- Coordinate within several different departments to ensure job success and efficiency
- Investigate root causes on trouble calls to prevent and eliminate disruptions
- Provide valuable troubleshooting skills while being on call asset to reduced down times
- Managed over 100 incoming calls, emails and team messaged on daily basis
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Identify and promote safe behaviors and habits
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Signals and Communications Maintainer
CN Rail
08.2019 - 01.2024
- Safely follow GI testing and SCP standards on multiple territories
- Plan and execute the removal of non-compliant items of equipment while bringing locations up to standards
- Respond to vast variety of emergency trouble calls on multiple territories in all weather conditions
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
S+C Mechanic/Apprentice
CN Rail
12.2013 - 08.2019
- Full completion of the ATP program with over 80% average
- Coordinated the install of several signal systems district wide
- Protect and support several different types of Track upgrade gangs
- Taught apprentices vital assests required to work on crossings, switches and all CTC system
Education
S+C Apprentice Training Program -
CN Rail
Concord, ON04.2015
Skills
- Project Management
- Budget Management
- Team Coordination
- Equipment Maintenance
- Deadline Management
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with other supervisors, maintainers and managers.
Timeline
Supervisor Signals and Communications Maintenance
CN Rail
01.2024 - Current
Signals and Communications Maintainer
CN Rail
08.2019 - 01.2024
S+C Mechanic/Apprentice
CN Rail
12.2013 - 08.2019
S+C Apprentice Training Program -
CN Rail
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