Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Nicholas Mullen-Alcapia

Woburn,MA

Summary

Innovative First Cook with well-rounded food background and extensive knowledge of all kitchen equipment. High-energy leader emphasizing healthy dishes made with local ingredients. Creatively builds exciting meals to satisfy discerning customers. Trains all the new hires to ensure a well rounded and well prepared work staff. Supervises fair and honest to provide the best patient care and overall work experience for co-workers and staff.

Overview

15
15
years of professional experience

Work History

First Cook

Lowell General Hospital Saints Campus
Lowell, MA
10.2013 - Current
  • Followed recipes and procedures to prepare, season and cook food products.
  • Cut, chopped and sliced meat and produce to prepare for cooking.
  • Used computer to store and retrieve data and online orders.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Served as lead cook, guiding and assisting training of less experienced cooks.
  • Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Trained kitchen workers on culinary techniques.
  • Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
  • Operated variety of kitchen equipment to measure and mix ingredients.
  • Taught kitchen staff about proper nutrition, food allergies and dietary issues.
  • Generated food production sheets to forecast product and volume requirements based on menu selections.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Made meals in accordance with company standards and requirements.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Executed proper techniques when preparing menu item ingredients.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Set up work stations prior to opening to minimize prep time.

Room Service Attendant

Radisson
Chelmsford, MA
02.2011 - 08.2013
  • Prepared silverware roll-ups, took out trash and washed dishes.
  • Resolved guest concerns and issues quickly and effectively.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Practiced food safety and sanitation habits and followed compliance requirements.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Performed cleaning duties and removed trays from hotel rooms.
  • Completed over 10-12 guest orders by phone daily.
  • Replenished guest supplies and amenities and performed inventorying duties to replace low stock of products.
  • Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites.
  • Suggested food and beverage upsells to guests to maximize profits.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Followed up with guests regarding order quality to satisfaction.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Stocked service stations with ice, napkins and straws.
  • Stocked server areas with supplies before, during and after shifts.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Totaled checks and used cash register to accept payment for services.

Ice Cream Server

Kimball farm
Westford, MA
04.2010 - 10.2011
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Served and scooped ice cream, following sizing specifications.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Cleaned counters, tables and fountain equipment, following quality checkpoints.
  • Processed telephone orders, reviewing and verifying information for accuracy.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Scooped ice cream for sundaes and made milkshakes for patrons.
  • Pitched in to help with additional cleaning and store tasks during busy periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

High School Diploma -

Lowell High School
Lowell, MA
05.2010

Some College (No Degree) -

Middlesex Community College - Bedford
Bedford, MA

Skills

  • Culinary Techniques
  • Kitchen Staff Management
  • Dish Preparation
  • Product Rotations
  • Honest
  • Dependable
  • Hard working, determined
  • Approachable
  • Time management
  • Problem solving
  • Critical thinking

Hobbies

  • Ran Cross Country competitively in High school and College
  • Lives an active lifestyle
  • Disciplined gym regiment

Timeline

First Cook

Lowell General Hospital Saints Campus
10.2013 - Current

Room Service Attendant

Radisson
02.2011 - 08.2013

Ice Cream Server

Kimball farm
04.2010 - 10.2011

High School Diploma -

Lowell High School

Some College (No Degree) -

Middlesex Community College - Bedford

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Nicholas Mullen-Alcapia