Nicholas Moulaison
St. John's
Summary
Highly motivated sales and customer service professional with extensive experience in graphic design, multimedia production, and digital marketing. Proven ability to exceed sales targets, resolve customer issues efficiently, and create compelling visual content. Skilled in problem-solving, communication, and brand development, with a strong technical background in design software and customer engagement tools. Passionate about innovation and enhancing the customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Telus
09.2024 - Current
- Consistently achieve and exceed sales targets through strategic client engagement.
- Provide top-tier customer service, resulting in high satisfaction ratings.
- Utilize consultative sales techniques to build long-term client relationships.
- Expanded customer base through cold calling, networking, and relationship building.
Freelance Graphic Designer
Self Employed Services
09.2015 - Current
- Created high-quality visual assets, including logos, album covers, event flyers, and social media content to meet diverse customer needs.
- Developed strong skills in lead generation, client communication, project management, and customer service.
Sales Associate
Eastlink
01.2024 - 08.2024
- Ranked among the top three sales performers each month.
- Repeatedly recognized as Employee of the Week for exceptional service.
- Delivered superior customer experiences, resulting in repeat business and referrals.
Technical Support Representative
Paramount
04.2022 - 10.2023
- Resolved technical issues efficiently, achieving a 4.8/5 customer satisfaction rating.
- Assisted with billing modifications and account management.
- Provided floor support for team supervisors, ensuring seamless customer interactions.
Amusement Host
The Rec Room
09.2021 - 12.2022
- Delivered excellent customer service by addressing inquiries and complaints effectively.
- Managed coworker scheduling to optimize operations.
- Assisted with inventory, warehouse deliveries, and merchandising.
Omnichannel Specialist
Best Buy Canada
10.2019 - 06.2021
- Processed transactions, returns, and exchanges while maintaining top-tier service standards.
- Completed Sales and Solutions Essentials (SSE) training and excelled in warranty sales.
- Supported multiple departments in achieving sales and customer engagement goals.
Brand Ambassador
House of Diamonds Art Centre
06.2016 - 09.2017
- Designed and distributed promotional materials for concerts, workshops, and events.
- Captured and edited professional photography for digital marketing campaigns.
- Managed website updates, online storefront, and client communications.
- Conducted guided tours and facilitated artwork sales.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Education
Memorial University of Newfoundland
St. John's, NL01.2021
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College of the North Atlantic
Gander, NL01.2017
Skills
- - Graphic Design & Multimedia: Adobe Creative Suite (Photoshop, After Effects), video editing, branding, digital illustration, and social media marketing
- - Sales & Customer Engagement: Consultative sales, lead generation, client retention, and relationship management
- - Marketing & Advertising: Content creation, promotional material development, web design, and brand storytelling
- - Technical Support & Problem-Solving: Troubleshooting, billing support, software assistance, and customer issue resolution
- - Communication & Leadership: Strong interpersonal skills, mentoring, collaboration, and strategic planning
Certification
- SSE (Sales and Solutions Essentials) Certification
- English (Advanced)
Timeline
Sales Representative
Telus
09.2024 - Current
Sales Associate
Eastlink
01.2024 - 08.2024
Technical Support Representative
Paramount
04.2022 - 10.2023
Amusement Host
The Rec Room
09.2021 - 12.2022
Omnichannel Specialist
Best Buy Canada
10.2019 - 06.2021
Brand Ambassador
House of Diamonds Art Centre
06.2016 - 09.2017
Freelance Graphic Designer
Self Employed Services
09.2015 - Current
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College of the North Atlantic
Memorial University of Newfoundland
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