Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Mezei

Toronto,ON

Summary

With a background as a Server Training Leader and Restaurant Supervisor, I bring extensive expertise in the hospitality industry. As a Server Training Leader, I excelled in mentoring and developing team members to provide top-notch service. Additionally, my role as a Restaurant Supervisor honed my skills in overseeing day-to-day operations, ensuring seamless guest experiences, and maintaining high standards of service quality. My proficiency in staff training, combined with a keen eye for detail and a track record of leadership, uniquely position me to excel in dynamic and fast-paced restaurant environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Eataly
Etobicoke, ON
11.2023 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Training Server Leader/Supervisor

Anejo Restaurant
Toronto, ON
03.2021 - 10.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Monitored new server performance and offered continuous support throughout training period.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Coordinated with kitchen, servers, and managers by communicating thoroughly to ensure each guest was assigned and satisfied with their service resulting in 4.5-star reviews average.
  • Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.

Education

Pre-Service Firefighter -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
01.2023

Skills

  • Providing exceptional hospitality services
  • Proficiency in arranging guest seating
  • Expertise in boosting food sales and promotional activities
  • Adept at memorizing menus
  • Skilled in training team members
  • Ensuring precision in order processing
  • Proficient in managing cash transactions
  • Experience in handling high-volume dining situations
  • Strong ability to collaborate as a team player

Certification

  • Smart Serve
  • WHMIS
  • FIRST AID
  • CPR (LEVEL C)
  • O.A.C.P Certificate (Ontario Association of Chiefs of Police)
  • Ontario Security Guard Certificate
  • Trench Rescue Certification G License
  • Personal Training

Timeline

Server

Eataly
11.2023 - Current

Training Server Leader/Supervisor

Anejo Restaurant
03.2021 - 10.2023

Pre-Service Firefighter -

Conestoga College Institute of Technology And Advanced Learning

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Nicholas Mezei