Nicholas Medina
Suisun
Summary
CAREER OBJECTIVE: Obtain a position as a customer service representative in order to gain more work experience, so I can further enrich my skill set. I also plan on growing with any company that chooses to hire me as their employee.
Qualifications: Ambitious innovative worker who learns quickly and takes initiative.
Able to establish quality relationships with customers.
Capable of handling multiple responsibilities in a fast paced environment.
Exceptional organizational skills; accurate at detail work.
Outstanding written and oral (verbal) communication skills.
Ability to maintain high levels of responsibilities while providing excellent customer service.
Able to work well with others as a team player.
Assertive and self motivated and able to work well in a competitive retail sales environment.
Overview
11
11
years of professional experience
Work History
Custodian/Maintenance Crew Member
The Father's House Church
12.2024 - Current
- Maintain cleanliness and sanitation of church facilities, including restrooms, lobbies, and sanctuary, ensuring a welcoming environment for all attendees.
- Set up and break down seating, equipment, and signage for regular services, events, and special gatherings.
- Greet and guide congregants, assisting with seating and providing directions to restrooms, children's areas, and other facilities.
- Monitor crowd flow and safety during high-attendance events, helping enforce church policies and emergency procedures.
- Support pastoral and administrative staff with facility needs before, during, and after services.
- Demonstrate a respectful and friendly demeanor, contributing to a warm, inclusive church atmosphere.
Cashier/Sales Associate
Costco Wholesale
11.2021 - 08.2024
- Processed transactions efficiently using POS systems, ensuring accuracy and speed.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting safety and efficiency.
- Provided exceptional customer service by assisting members with purchases, returns, and product inquiries, ensuring a positive shopping experience.
- Collaborated with team members to ensure smooth flow of operations and reduce wait times during peak hours.
- Handled member concerns and complaints professionally, escalating issues when necessary to maintain satisfaction and loyalty.
- Trained and mentored new employees on register operations and customer service protocols.
Private Security Officer
RCI Associates
08.2018 - 10.2021
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Provided security presence for large events with more than 200 attendees.
Banquet Captain
Hiddenbrooke Golf Club
06.2015 - 08.2018
- Communicated with venue personnel to coordinate event logistics.
- Mentored and coached team of banquet setters and other event personnel.
- Hired and trained staff and new hires according to company policy and regulations.
- Prepared and reviewed event budgets with clients and negotiated pricing.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
Education
High School Diploma -
Vanden High School
Fairfield, CA07-2013
Skills
RETAIL SALES AND COMPUTER SKILLS
- Knowledgeable in Word and Power Point
- Skillful in typing approximately 30-35 words per minute
- Successfully gained a certification in computing programs such as Microsoft Word, PowerPoint, and Excel
- Experience in answering heavy call volume on multi-lined (5) phone system with poise and professionalism
ORGANIZATIONAL SKILLS
- Talent in the area of generating creative, innovative ideas
- Complete daily work and special projects accurately and on time
- Experience in working under pressure and meeting store customer service and sales goals
- Ability to multi task many different areas
CUSOMER SERVICE/COMMUNICATION SKILLS
- Take pride in providing excellent customer service
- Exposed to heavy public contact; sincerely enjoy helping others
- Anticipate and respond to customer's needs, ask questions, and listen attentively
- Analyze consumer data and interpret customer needs and concerns
- Able to think independently and quickly resolve problems
- Greet and assist clients and guests in a courteous and professional manner
ADDITIONAL EXPERIENCE AND SKILLS
- Youth Leadership and Mentorship (3 years of experience as a Youth Leader)
- Custodial Maintenance and Facility Management
- Customer Service and Guest Relations
- Event Coordination and Hospitality
- Supervisory and Training Experience
- Mental Health Counseling and Supportive Listening
- Heavy Lifting and Physical Labor
- Team Collaboration and Independent Work
- Restaurant and Banquet Service Experience
- Business and Community Representation
Education and Training
other
Timeline
Custodian/Maintenance Crew Member
The Father's House Church
12.2024 - Current
Cashier/Sales Associate
Costco Wholesale
11.2021 - 08.2024
Private Security Officer
RCI Associates
08.2018 - 10.2021
Banquet Captain
Hiddenbrooke Golf Club
06.2015 - 08.2018
High School Diploma -
Vanden High School