Nicholas McDole

• (Owner/Operator)
• Performed comprehensive lawn maintenance tasks, ensuring healthy and well-manicured landscapes
• Operated and maintained landscaping equipment, including lawn mowers, trimmers, and chainsaws
• Provided expert advice on landscape care and maintenance, enhancing customer satisfaction
• Successfully upsold additional services, leading to an increase in overall revenue
• Cold Calls and Door Knocking

• Delivered exceptional customer service, resolving inquiries and ensuring high customer satisfaction
• Managed high-volume customer interactions across multiple channels
• Conducted follow-ups to ensure long-term client relationships and retention
• Assisted in training new hires on customer service protocols and best practices

• Designed and implemented customized training programs to improve canine behavior
• Utilized positive reinforcement techniques to enhance obedience and socialization
• Conducted private and group training sessions, educating owners on effective training methods

• Used power wet saws and tile cutters to cut tiles to specifications for projects.
• Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
• Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long lasting and leak proof installations.
• Surface preparation and leveling
• Customer service and communication

Provided exceptional customer service by addressing inquiries and resolving issues, resulting in positive referrals.

• Collaborated with the sales team to streamline processes and improve overall efficiency.
• Developed rapport with clients through active listening, with increased customer satisfaction.
• Customer relationship management
• Upselling & cross-selling
• Problem solving and adaptability

• Managed inventory control and order fulfillment with precision and efficiency
• Utilized warehouse management systems to track stock levels and streamline operations
• Demonstrated adaptability and product expertise in a fast-paced environment