NICHOLAS MCAULEY
Senior Account Manager
Calgary,AB
Summary
Experienced Senior Relationship Manager and Customer Service Specialist with over 13 years of proven expertise in Microsoft Office and Bve Essentials. Demonstrated success in client relationship management, data analysis, and business development. Recognized for strong problem-solving skills and effective time management abilities. Skilled at fostering teamwork and cultivating client relationships to enhance customer satisfaction and loyalty. Ambitious and ready to leverage experience to drive customer service initiatives and support business growth. Known as Vinny McAuley in day-to-day interactions to avoid confusion with LinkedIn account.
Overview
14
14
years of professional experience
Work History
Senior Accounts Manager
Sprouse Fire and Safety and Onyx Family Holdings.
03.2025 - Current
- Developed strong relationships with key stakeholders, fostering a collaborative environment for successful project completion.
- Mentored junior account managers, providing guidance on best practices and industry trends for professional development.
- Negotiated favorable contract terms for both company and clients, resulting in profitable partnerships and long-term business relationships.
- Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
- Streamlined internal processes for improved efficiency, leading to increased productivity within the team.
- Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Senior Accounts Manager role.
- Boosted client satisfaction by proactively addressing concerns and implementing tailored account management strategies.
- Implemented strategic plans to achieve ambitious sales targets, consistently meeting or exceeding expectations.
- Collaborated across departments to ensure seamless communication and coordination in support of joint initiatives.
Senior Relationship Manager
PBS Systems Inc
07.2021 - 02.2025
- Working within a team to service the needs of clients from Large Groups
- Listening and responding to frustrated and ambitious clients to solve and create future solutions for their business
- Covering western Canada and 200 rooftops as my territory
- Working internally to build platforms for my clients to be successful
- Develop and implement customized client engagement strategies to enhance customer loyalty and increase revenue generation opportunities in the automotive industry
- Utilize data analytics to identify trends and opportunities within the dealer groups served in western Canada
- Present data-driven insights to clients to enhance their business strategies and drive growth
- Collaborate with internal teams to continually research and understand the evolving needs and challenges of dealer groups in the automotive industry in order to proactively develop innovative solutions and strategies that drive client satisfaction and retention
- Identify and capitalize on cross-selling opportunities within the dealer groups served, fostering collaboration between different departments to maximize revenue potential and strengthen client relationships
- Lead client workshops and training sessions to educate dealer groups on the latest industry trends, technologies, and best practices, positioning PBS Systems Inc as a trusted advisor and enhancing client satisfaction and retention
- Analyze client feedback and performance data to identify areas for process improvement and efficiency gains within the client service delivery model, leading to enhanced client satisfaction and retention rates for PBS Systems Inc
Senior Relationship Manager
PBS Systems Inc
07.2021 - 02.2025
- Working within a team to service the needs of clients from Large Groups
- Listening and responding to frustrated and ambitious clients to solve and create future solutions for their business
- Covering western Canada and 200 rooftops as my territory
- Working internally to build platforms for my clients to be successful
- Develop and implement customized client engagement strategies to enhance customer loyalty and increase revenue generation opportunities in the automotive industry
- Utilize data analytics to identify trends and opportunities within the dealer groups served in western Canada
- Present data-driven insights to clients to enhance their business strategies and drive growth
- Collaborate with internal teams to continually research and understand the evolving needs and challenges of dealer groups in the automotive industry in order to proactively develop innovative solutions and strategies that drive client satisfaction and retention
- Identify and capitalize on cross-selling opportunities within the dealer groups served, fostering collaboration between different departments to maximize revenue potential and strengthen client relationships
- Lead client workshops and training sessions to educate dealer groups on the latest industry trends, technologies, and best practices, positioning PBS Systems Inc as a trusted advisor and enhancing client satisfaction and retention
- Analyze client feedback and performance data to identify areas for process improvement and efficiency gains within the client service delivery model, leading to enhanced client satisfaction and retention rates for PBS Systems Inc
Team Lead Sales Support
PBS Systems Inc
12.2016 - 07.2021
- Implement innovative strategies to streamline sales support processes and enhance team productivity, resulting in improved customer satisfaction and increased sales revenue for PBS Systems Inc
- Lead and coordinate regular training sessions for the sales support team to ensure they are equipped with the latest product knowledge, leading to increased efficiency and effectiveness in supporting clients
- Foster a culture of collaboration and teamwork within the sales support team to encourage knowledge sharing and mutual support, ultimately leading to a more cohesive and productive work environment at PBS Systems Inc
- Facilitate cross-departmental collaboration by organizing joint training sessions with sales and customer service teams to enhance overall customer experience and ensure seamless support for clients at PBS Systems Inc
- Conduct regular performance evaluations for the sales support team members to assess individual strengths and areas for development, providing personalized coaching and feedback to enhance employee growth and overall team effectiveness at PBS Systems Inc
- Monitor and analyze key performance indicators (KPIs) related to sales support operations in the market, providing regular reports and insights to senior management at PBS Systems Inc. to drive data-driven decision-making and achieve competitive advantage
- Organize team-building activities and events for the sales support team to enhance morale, improve communication, and foster a positive work environment at PBS Systems Inc
Team Lead Sales Support
PBS Systems Inc
12.2016 - 07.2021
- Implement innovative strategies to streamline sales support processes and enhance team productivity, resulting in improved customer satisfaction and increased sales revenue for PBS Systems Inc
- Lead and coordinate regular training sessions for the sales support team to ensure they are equipped with the latest product knowledge, leading to increased efficiency and effectiveness in supporting clients
- Foster a culture of collaboration and teamwork within the sales support team to encourage knowledge sharing and mutual support, ultimately leading to a more cohesive and productive work environment at PBS Systems Inc
- Facilitate cross-departmental collaboration by organizing joint training sessions with sales and customer service teams to enhance overall customer experience and ensure seamless support for clients at PBS Systems Inc
- Conduct regular performance evaluations for the sales support team members to assess individual strengths and areas for development, providing personalized coaching and feedback to enhance employee growth and overall team effectiveness at PBS Systems Inc
- Monitor and analyze key performance indicators (KPIs) related to sales support operations in the market, providing regular reports and insights to senior management at PBS Systems Inc. to drive data-driven decision-making and achieve competitive advantage
- Organize team-building activities and events for the sales support team to enhance morale, improve communication, and foster a positive work environment at PBS Systems Inc
Logistics Manager
Country Furniture & The Other Room
06.2014 - 06.2016
- Organizing and maintaining furniture deliveries and storage
- Confirming receipt of the correct items and working with clients on warranty claims and customer service
- Implementing sustainable logistics practices to reduce the environmental impact of furniture transportation and storage, aligning with the company's commitment to eco-friendly initiatives and responsible sourcing
- Developing and implementing cost-effective solutions to optimize furniture delivery routes, reducing transportation expenses and enhancing overall operational efficiency for Country Furniture & the other room
- Researching and implementing innovative technology solutions to streamline logistics operations, such as automation systems for inventory management and real-time tracking of furniture deliveries
Logistics Manager
Country Furniture & The Other Room
06.2014 - 06.2016
- Organizing and maintaining furniture deliveries and storage
- Confirming receipt of the correct items and working with clients on warranty claims and customer service
- Implementing sustainable logistics practices to reduce the environmental impact of furniture transportation and storage, aligning with the company's commitment to eco-friendly initiatives and responsible sourcing
- Developing and implementing cost-effective solutions to optimize furniture delivery routes, reducing transportation expenses and enhancing overall operational efficiency for Country Furniture & the other room
- Researching and implementing innovative technology solutions to streamline logistics operations, such as automation systems for inventory management and real-time tracking of furniture deliveries
Production and Installation Specialist
Calgary Tent & Awning
01.2012 - 05.2014
- Manufacturing and installing custom awnings and fabrications all across western Canada
Production and Installation Specialist
Calgary Tent & Awning
01.2012 - 05.2014
- Manufacturing and installing custom awnings and fabrications all across western Canada
Director of Training Development
Calgary Saints Rugby Club
05.2011 - 10.2012
Director of Training Development
Calgary Saints Rugby Club
05.2011 - 10.2012
Education
PBS Systems Leadership Program - Automotive
School Or University
Calgary05.2021
NCCP - Rugby Coaching and Refereeing Level 1 & 2 - undefined
School or University
02.2024
Some College (No Degree) - sport performance
Cumbernauld College
GlasgowBachelor of Science - Natural Science
University of Strathclyde
Glasgow05.2009
Skills
- Business Development
- Relationship building
- Issue resolution
- Negotiation skills
- Team Leadership
- Stakeholder communication
- Key account retention
- Cost reduction strategies
- Customer service
- Multitasking and organization
- Customer satisfaction
- Team collaboration
Passions
- Rugby
- Family
- Giving back to the community
Timeline
Senior Accounts Manager
Sprouse Fire and Safety and Onyx Family Holdings.
03.2025 - Current
Senior Relationship Manager
PBS Systems Inc
07.2021 - 02.2025
Senior Relationship Manager
PBS Systems Inc
07.2021 - 02.2025
Team Lead Sales Support
PBS Systems Inc
12.2016 - 07.2021
Team Lead Sales Support
PBS Systems Inc
12.2016 - 07.2021
Logistics Manager
Country Furniture & The Other Room
06.2014 - 06.2016
Logistics Manager
Country Furniture & The Other Room
06.2014 - 06.2016
Production and Installation Specialist
Calgary Tent & Awning
01.2012 - 05.2014
Production and Installation Specialist
Calgary Tent & Awning
01.2012 - 05.2014
Director of Training Development
Calgary Saints Rugby Club
05.2011 - 10.2012
Director of Training Development
Calgary Saints Rugby Club
05.2011 - 10.2012
NCCP - Rugby Coaching and Refereeing Level 1 & 2 - undefined
School or University
PBS Systems Leadership Program - Automotive
School Or University
Some College (No Degree) - sport performance
Cumbernauld College
Bachelor of Science - Natural Science
University of Strathclyde
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