Nicholas Mastracchio
MONTREAL,QC
Summary
Strategic Treasury & Payment Solutions sales professional with 8 years of experience in business development, relationship management, and digital banking. Exceeded sales targets and acquired new business clients while managing a portfolio of over 1,800 businesses. Awarded BMO’s 2023 Annual Best of the Best for highest sales revenue, driving process improvements and mentoring team members to enhance client experiences.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
TPS S&S - Inside Sales Specialist
BMO Financial Group
MONTREAL, QC
05.2022 - Current
- Manage and continuously grow a portfolio of over 1,800 business clients, acting as a trusted advisor for treasury and payment solutions.
- Acquire 30+ new business clients each month while consistently exceeding sales revenue targets and key performance objectives.
- Deliver customized treasury solutions including Online Banking for Business (OLBB), Interac e-Transfer, Electronic Funds Transfer (EFT), Wire Payments, DepositEdge, and receivable services.
- Identify additional client needs and generate referrals for lending, investments, account opening, Moneris, ADP, and other BMO partner solutions through a consultative sales approach.
- Awarded 2023 Annual Best of the Best (ABOB) for generating the highest sales revenue within the department.
- Consistently rank among the department’s top-performing sales specialists while contributing to high-impact operational initiatives beyond standard sales responsibilities.
- Build strong partnerships with Canadian Business Banking, Small Business Centre, BMO branches nationwide, Relationship Managers, Treasury & Payment Solutions specialists, BMO Harris, Fraud, CSI, and internal support teams to deliver integrated financial solutions.
- Assisted in developing onboarding and training programs while mentoring 10 new team members, several of whom later received departmental recognition.
- Developed standardized templates, workflows, and operating procedures that improved team efficiency and created consistent best practices.
- Played a key role in implementing two major departmental transformation initiatives:
- Transitioned sales referrals from email-based processes to Customer Connect and Optimizer opportunity management.
- Successfully piloted BMO’s first Warm Transfer OLBB sales line, now implemented nationally across branch networks to enhance the client experience.
Treasury & Payment Solutions Help Desk Analyst
BMO Financial Group
MONTREAL, QC
08.2019 - 05.2022
- Resolved complex client issues related to commercial banking products, payment processing, and digital banking platforms, ensuring client satisfaction.
- Provided specialized support for Online Banking for Business (OLBB), enhancing client understanding of treasury and payment services.
- Coordinated with internal departments to streamline issue resolution and enhance communication, improving overall client experience.
- Built strong knowledge of commercial banking operations and treasury management, creating a solid foundation for transitioning into sales.
Everyday Banking Associate
BMO Financial Group
MONTREAL, QC
09.2018 - 08.2019
- Delivered personalized banking solutions while identifying opportunities to recommend products and services aligned with customer needs.
- Developed strong client relationships and communication skills in a fast-paced retail banking environment.
- Obtained certification in Term Investments to enhance product knowledge and service quality.
- Facilitated onboarding and training of new associates to ensure smooth integration into team.
Cashier, Meat Clerk, Lift Operator
Costco Wholesale
MONTREAL, QC
10.2010 - 09.2018
- Provided exceptional customer service to enhance customer satisfaction in a high-volume retail environment.
- Enhanced communication, teamwork, and problem-solving skills through collaborative projects.
- Supported multiple departments to maintain operational efficiency and improve workflow.
Education
Bachelor of Commerce - Marketing
Concordia University
Montreal, Qc 01.2013 - 07.2018
Diploma of Collegial Studies - Social Science: Commerce
Vanier College
Saint-Laurent, QC 09.2010 - 12.2012
Skills
- Business Development
- Relationship Management
- Treasury & Payment Solutions
- Business Banking
- Consultative Sales
- Needs-Based Selling
- Revenue Growth
- Digital Banking Solutions
- Risk Assessment & Fraud Identification
- Payment & Receivable Solutions
- Cross-Selling/Referral Generation
- Process Improvement
- Microsoft Office Suite
- Customer Connect
- Optimizer
- XAA
- Mobius
- OpenText/Livelink
- Languages: English, French, Italian
Accomplishments
- Annual Best of the Best (ABOB) – Highest Sales Revenue & Best Overall Performer, Treasury & Payment Solutions Sales & Service (2023)
- Consistently exceeded annual sales and revenue objectives since assuming Inside Sales Specialist role.
- Trusted by management to lead strategic initiatives, process improvements, and employee development while maintaining strong sales performance
Timeline
TPS S&S - Inside Sales Specialist
BMO Financial Group
05.2022 - Current
Treasury & Payment Solutions Help Desk Analyst
BMO Financial Group
08.2019 - 05.2022
Everyday Banking Associate
BMO Financial Group
09.2018 - 08.2019
Bachelor of Commerce - Marketing
Concordia University
01.2013 - 07.2018
Cashier, Meat Clerk, Lift Operator
Costco Wholesale
10.2010 - 09.2018
Diploma of Collegial Studies - Social Science: Commerce
Vanier College
09.2010 - 12.2012