Nicholas Magier
Hamilton,ON
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Looking to apply my client service experience to build relationships, create a vision, and be part of a team that delivers exceptional results.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Champs Sports
09.2024 - Current
- Interviewed, selected, and trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supports and motivates staff to ensure a fun and professional workplace.
- Organizing merchandise, and ensuring the store is well-stocked and visually appealing.
- Top Salesperson of the district across all Champs Sports.
- Upon taking management position, achieved highest sales targets in over three years, thereby becoming top sales team in district and re-initiating sales bonus for team members.
- Awarded "Team of the Week" across the district 6 consecutive times.
Sales Lead Keyholder
Kids Footlocker
06.2024 - 09.2024
- Connects with every customer by asking open-ended questions to assess needs.
- Understanding products, upselling, and achieving sales goals.
- Ensuring company policies and procedures are maintained.
- Best Back To school results in Kids Footlocker History.
Sales Representative
Footlocker
06.2023 - 06.2024
- Customer service excellence.
- Communicated product features, advantages, and benefits to customers.
- Developed and maintained strong customer relationships and networks within designated sales territory.
Game Operations
Toronto Raptors
08.2023 - Current
- Prep for games.
- Coordinate with 30 game crew and interactive crew team members during live events.
- Managed timelines with live TV protocols (TSN, Sportsnet).
- Maintain Confidentiality and privacy with high profile individuals.
- Interact with all the fans.
- Follow strict timeline scheduling.
- Leave lasting impressions.
Tour Guide
City of Hamilton (Dundurn Castle)
05.2022 - 09.2022
- Conducted daily tours for Canadian and International visitors showcasing 200+ historical plant species and traditional ways of life in the 1850’s.
- Contributor to research and brochure content used as a learning tool for staff and customers, strengthened communication skills through regular interactions with people.
Customer Service Representative
Lowe’s Companies Inc
03.2020 - 07.2021
- Engaged with residential and commercial customers offering excellent support and service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Golf course groundskeeper
Heron Point Golf Links
05.2020 - 10.2020
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly as per ClubLink specifications, utilized power tools and landscaping machines to maintain outdoor areas.
Customer Assistance Team
Hamilton Tiger-Cats
04.2019 - 05.2020
- Helped setup game days.
- Directed fans where to go.
- Engaging with fans to create a positive experience.
Bistro server/cook
Denningers Foods of the World
05.2016 - 10.2017
- Worked in fast paced environment, helped prep and serve customers.
Education
Bachelor of Sport Management (BSM) -
Brock University
01.2023
Skills
- Adaptability in learning and working
- Conflict resolution
- Customer Service
- Interpersonal communication skills
- Microsoft Office Suite
- Public speaking
- Product and service knowledge
- Research and analytical skills
- Retail Operations
- Selling
- Social media platforms
- Staff Training and Development
- Time management
- Teamwork
- Team motivation
Timeline
Assistant Manager
Champs Sports
09.2024 - Current
Sales Lead Keyholder
Kids Footlocker
06.2024 - 09.2024
Game Operations
Toronto Raptors
08.2023 - Current
Sales Representative
Footlocker
06.2023 - 06.2024
Tour Guide
City of Hamilton (Dundurn Castle)
05.2022 - 09.2022
Golf course groundskeeper
Heron Point Golf Links
05.2020 - 10.2020
Customer Service Representative
Lowe’s Companies Inc
03.2020 - 07.2021
Customer Assistance Team
Hamilton Tiger-Cats
04.2019 - 05.2020
Bistro server/cook
Denningers Foods of the World
05.2016 - 10.2017
Bachelor of Sport Management (BSM) -
Brock University
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