Nicholas Lourenco
Richmond Hill,ON
Summary
Client-focused account manager with proven expertise in relationship management and cross-functional leadership. Demonstrated success in facilitating live client discussions and driving real-time solutions across diverse stakeholders. Extensive experience in food manufacturing, financial services, and retail, with transferable skills in customer success and consultative sales. Adaptable to hybrid and remote work environments.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Account Manager
Stephano Group LTD.
Etobicoke, Ontario
03.2025 - Current
- Managed portfolio of approximately 30 active B2B customers in private label co-manufacturing and contract manufacturing programs.
- Served as primary contact for customer relationships across R&D, commercialization, pricing, packaging, production, and logistics.
- Led live customer meetings, trials, and cross-functional calls involving operations, QA, R&D, supply chain, and senior leadership.
- Translated customer requirements into executable internal plans ensuring departmental alignment while meeting timelines and commercial viability.
- Owned issue resolution and escalation management, solving complex challenges during customer calls in real time.
- Coordinated product development trials, formulation changes, packaging transitions, and production readiness.
- Supported multi-million-dollar customer programs while maintaining a relationship-focused, solution-oriented approach.
- Recognized for strong communication skills, fostering customer trust, and effectively navigating ambiguity and shifting priorities.
Account Manager
Gambles Ontario Produce LTD.
Etobicoke, ON
08.2022 - 03.2025
- Coordinated with internal teams and customers to exceed expectations and meet deadlines.
- Managed customer orders and engagement with large retail chains.
- Developed weekly promotional items and flyer deals to drive sales.
- Onboarded new customers while overseeing ordering processes.
- Maintained stock levels, managed substitutions, and organized bulk packing for retail formats.
- Achieved steady annual business growth through strategic initiatives.
Junior Buyer
Gambles Ontario Produce LTD.
Etobicoke, Ontario
08.2021 - 08.2022
- Coordinated produce purchasing from local and international growers to meet sales team demands while minimizing food waste.
- Mediated relationships with vendors to secure consistent supply and competitive pricing, increasing profit margins.
- Maintained fresh produce quality through accurate inventory management, enabling sales team to meet customer needs.
- Sourced high-quality produce from various suppliers to enhance product offerings.
- Analyzed market trends to guide purchasing decisions and optimize inventory levels.
- Collaborated with logistics teams to ensure timely delivery of products.
- Negotiated vendor pricing and terms to enhance procurement efficiency.
- Supported development of strategic purchasing plans for seasonal product ranges.
Financial Services Representative
TD Canada Trust
Markham, Ontario
06.2019 - 08.2021
- Provided personalized financial guidance based on customer transaction history and goals.
- Supported account openings for credit products and investment solutions, consistently exceeding advisory targets.
- Established trusted client relationships in a regulated environment requiring accuracy and discretion.
- Recognized for delivering exceptional customer service and clear financial explanations.
- Educated customers on available digital banking tools and services.
- Collaborated with team members to enhance overall customer service experiences.
- Maintained accurate records of customer interactions and transactions.
- Conducted regular follow-ups to ensure customer satisfaction and retention.
Bank Teller
TD Canada Trust
Richmond Hill, Ontario
08.2017 - 06.2019
- Processed customer transactions with accuracy and efficiency.
- Assisted clients with account inquiries and product information.
- Maintained accurate cash drawer balance through diligent handling of funds.
- Promoted bank services and cross-sold financial products effectively.
- Collaborated with team members to enhance service procedures.
- Monitored compliance with banking regulations and policies thoroughly.
- Trained new staff on operational procedures and customer service standards.
- Handled large sums of money securely while ensuring accuracy.
Skills
- Customer relationship management
- B2B sales strategies
- Issue resolution
- Project management
- Product development
- Strategic planning
- Supply chain coordination
- Effective communication
- Team collaboration
- Customer retention
- Client relations
- Community involvement
- Account management
- Relationship building
- Problem solving
- Financial services
Accomplishments
Quarterly Spotlight Award, TD Canada Trust, Q1 & Q2 2019 and Q2 2020
Certification
IFIC Investment Funds In Canada, Canadian Securities Institute, 2019
Timeline
Account Manager
Stephano Group LTD.
03.2025 - Current
Account Manager
Gambles Ontario Produce LTD.
08.2022 - 03.2025
Junior Buyer
Gambles Ontario Produce LTD.
08.2021 - 08.2022
Financial Services Representative
TD Canada Trust
06.2019 - 08.2021
Bank Teller
TD Canada Trust
08.2017 - 06.2019