Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Killam

Hemet,CA

Summary

Professional driver with strong expertise in vehicle recovery and roadside assistance. Skilled in operating variety of tow trucks and ensuring safe, efficient vehicle transport. Known for reliability, adaptability, and effective communication within team environments. Adept at problem-solving under pressure and delivering high-quality service to meet customer needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Tow Truck Operator/Dispatcher

Desert Towing Inc
10.2018 - Current
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
  • Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
  • Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
  • Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
  • Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Security Officer

Roswell Security
10.2016 - 10.2018
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Correctional Officer

Chaves County Detention Center
10.2011 - 10.2016
  • Inmate Management Adult and Juvenile
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.

Education

GED -

West Valley High School
Hemet, CA
06.2004

No Degree - Corrections

Roswell Job Corps Center
Roswell, NM
10-2011

Skills

  • Documentation skills
  • Route navigation
  • Vehicle Maintenance
  • Dispatching
  • Commercial Driving
  • CCTV
  • Flatbed truck expertise
  • Vehicle inspection
  • Lockout kit
  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Strong multitasking
  • Quick learner
  • Dispatch software
  • Team player attitude
  • Reliability and punctuality

Certification

CA Driver's License

Timeline

Tow Truck Operator/Dispatcher

Desert Towing Inc
10.2018 - Current

Security Officer

Roswell Security
10.2016 - 10.2018

Correctional Officer

Chaves County Detention Center
10.2011 - 10.2016

GED -

West Valley High School

No Degree - Corrections

Roswell Job Corps Center

Similar Profiles

CREATE PROFILE
Nicholas Killam