Nicholas Kidd
Sylmar
Summary
Highly motivated seasoned retail manager who has a passion for Customer Service and delivering results. Great interpersonal skills a leader that can motivate a team to achieve desired results while fostering an atmosphere of accountability and ownership. Extremely analytical with great problem solving skills able to dissect reports to identify areas of opportunities while also focusing on the key drivers to continue to grow the business. Successful at turning high shrink and urban stores to profitability. Multi-unit management experience, District Trainer, successful at training, developing and promoting associates to management level positions.
Overview
24
24
years of professional experience
Work History
General Manager
Petco
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
JoAnn
10.2013 - 10.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Office Depot Inc
10.2010 - 10.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Pep Boys
06.2009 - 10.2010
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
Michaels Arts and Crafts
09.2001 - 06.2009
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06.1995
Skills
- Business Development and Planning
- Rewards Programs
- Performance Review
- Display Building
- Order Management
- POS Systems Knowledge
- Stock Replenishment
- Customer Experience Management
- Predictive and Preventive Maintenance
- Sales Expertise
- Leadership
- Mentoring
- Outstanding Communication Skills
Timeline
General Manager
Petco
10.2023 - Current
Store Manager
JoAnn
10.2013 - 10.2023
Store Manager
Office Depot Inc
10.2010 - 10.2013
Store Manager
Pep Boys
06.2009 - 10.2010
Store Manager
Michaels Arts and Crafts
09.2001 - 06.2009
High School Diploma -
Chatsworth Charter High School
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