Nicholas Johnson
San Diego
Summary
Dynamic leader with proven expertise in branch operations management and exceptional customer service, honed at Sunbelt Rentals Inc. Skilled in driving revenue growth through strategic sales planning and fostering customer relationships. Demonstrates strong financial oversight and team collaboration, achieving significant performance metrics. Expert in business development and account review, committed to excellence and innovation.
Overview
15
15
years of professional experience
Work History
Branch Manager
Sunbelt Rentals Inc.
02.2019 - Current
- Developed team members through mentorship and training to enhance skillsets.
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Identified growth opportunities with comprehensive market analysis.
- Optimized revenue generation strategies for sustainable growth.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Manager
BJ's Rentals
01.2017 - 02.2019
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Technician
Advanced Auto Glass
01.2010 - 12.2016
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Replaced windshields and windows in vans, trucks and cars.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Wrote tickets, updated accounts and closed out work orders.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Increased company revenue through successful upselling of additional products and services during customer interactions.
Education
High School Diploma -
California Lutheran High School
Wildomar, CA06-2004
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team player
- Sales management
- Business development
- Account review
Timeline
Branch Manager
Sunbelt Rentals Inc.
02.2019 - Current
Manager
BJ's Rentals
01.2017 - 02.2019
Technician
Advanced Auto Glass
01.2010 - 12.2016
High School Diploma -
California Lutheran High School
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