NICHOLAS ILLANES
Chino Hills
Summary
Client-focused Account Manager with 7+ years of commercial insurance experience, managing a $2.4M book of business with a 96% retention rate. Proven at driving account growth through strategic renewals, carrier negotiation, and cross-selling initiatives. Trusted advisor recognized for professionalism, operational efficiency, and the ability to translate complex coverage into clear, value-driven insurance solutions.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Account Manager
Dickerson Agency
09.2021 - Current
- Manage a $2.4M commercial and personal lines book of business, maintaining a 96% retention rate through proactive renewal strategy and client engagement.
- Conduct comprehensive risk assessments and coverage reviews to identify gaps, increasing cross-sell opportunities and policy alignment.
- Negotiate pricing, terms, and coverage structures with multiple carriers to deliver competitive insurance proposals.
- Lead renewal meetings and coverage consultations, strengthening client trust and long-term relationships.
- Assisted clients through claims processes, ensuring timely resolution and customer satisfaction.
- Recognized by leadership for contributions to agency growth, operational consistency, and client satisfaction.
- Supervised and trained sales staff, improving conversion rates and operational performance.
- Launched cross-selling initiatives that increased multi-policy bundling and average revenue per policyholder.
Sales Manager
Erika's Insurance
12.2020 - 08.2021
- Supervised, trained, and coached sales staff to improve close rates, service consistency, and agency performance.
- Oversaw daily operations including compliance, customer service standards, and sales objectives.
- Cross-sold auto, home, and specialty lines, contributing to agency revenue and customer retention.
Insurance Agent
Freeway Insurance Services, Inc.
12.2018 - 06.2020
- Educated clients on auto, home, and specialty insurance products, underwriting requirements, and coverage options.
- Accurately processed payments from customers for policy premiums and other fees associated with the policy.
- Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
Owner/Operator
Rogue Combat Academy
01.2013 - 04.2018
- Founded and operated a fitness facility overseeing budgeting, staffing, training programs, and membership growth.
- Increased annual membership revenue through targeted community outreach and promotional strategies.
- Managed customer relations, brand development, and business expansion initiatives.
Forward Observer
U.S. Army
04.2008 - 04.2011
- Delivered precision targeting intelligence to support mission execution in high-pressure environments.
- Coordinated with leadership to ensure accuracy, accountability, and timely communication.
- Developed detailed reports of potential targets for higher-level commanders to review prior to approving missions.
- Recognized for discipline, teamwork, and operational excellence.
Education
Bachelor of Science - Construction Management
ITT Technical Institute
INAssociate of Science - Computer Drafting & Design
ITT Technical Institute
INSkills
- Account Management & Retention Strategy
- Commercial & Personal Lines Insurance
- Risk Assessment & Exposure Analysis
- Client Relationship Management
- Carrier Negotiation & Coverage Placement
- Cross-Selling & Portfolio Growth
- Renewal Strategy & Policy Reviews
- CRM & Policy Management Systems
- Sales Leadership & Team Training
Certification
Property & Casualty Licensed
LANGUAGES
English - Native
Spanish - Advanced, Native
Timeline
Account Manager
Dickerson Agency
09.2021 - Current
Sales Manager
Erika's Insurance
12.2020 - 08.2021
Insurance Agent
Freeway Insurance Services, Inc.
12.2018 - 06.2020
Owner/Operator
Rogue Combat Academy
01.2013 - 04.2018
Forward Observer
U.S. Army
04.2008 - 04.2011
Associate of Science - Computer Drafting & Design
ITT Technical Institute
Bachelor of Science - Construction Management
ITT Technical Institute