NICHOLAS HOWARD
Glendale,CA
Summary
CompTIA Security+ certified IT professional with hands-on experience building and administering virtualized lab environments using Windows 10, Kali Linux, and Oracle VirtualBox. Strong foundation in system administration, user account management, access control, system hardening, and troubleshooting. Proven leadership and operational oversight experience with a background in supervision and compliance-driven environments. Seeking an entry-level Systems Administrator position to support secure infrastructure operations and continue developing toward Security Operations Center (SOC) or Department of Defense (DoD) career paths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Scullery Representative
Casa De Perrin
Los Angeles
01.2017 - Current
- Lead team members to ensure workflow continuity and problem resolution
- Train, teach, and assist with onboarding new staff members
- Manages the inventory of at least 1000+ luxury tabletop rentals per event
- Maintain operational efficiency in a high-volume production environment
- Follow strict safety, sanitation, and procedural compliance standards
- Demonstrate long-term reliability and consistent performance
Customer Service Representative
Landmark Theatres
Los Angeles, CA
01.2017 - 05.2018
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Utilized CRM systems to track customer interactions and streamline service processes.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to enhance overall customer satisfaction strategies.
Guest Service Representative
Globe Homes
Los Angeles, CA
10.2015 - 12.2016
- Managed check-in and check-out processes efficiently, ensuring a smooth guest experience.
- Provided information on hotel services and local attractions, promoting engagement and exploration.
- Collaborated with housekeeping to maintain cleanliness standards and timely room availability.
- Handled reservation systems to process bookings accurately and efficiently for optimal occupancy.
- Assisted guests with inquiries and resolved issues to enhance customer satisfaction.
- Implemented feedback mechanisms to gather guest insights for continuous service improvement initiatives.
- Coordinated special requests from guests, ensuring personalized experiences that exceeded expectations.
Guest Relations Supervisor
Hampton Inn
Rockford, IL
01.2012 - 01.2015
- Supervised daily front desk operations and coordinated staff scheduling
- Trained and mentored new employees on operational procedures and compliance standards
- Managed sensitive customer information with confidentiality and professionalism
- Resolved operational and technical issues in high-pressure environments
- Maintained detailed documentation and reporting accuracy
Education
Media Production Specialist Certificate -
Rock Valley College
Rockford, IL01-2014
Skills
- Operating Systems: Windows 10 Kali Linux
- Virtualization: Oracle VirtualBox
- System Administration: User account management Access control System updates and patching Basic firewall configuration Log analysis System troubleshooting
- Networking Fundamentals: TCP/IP DNS DHCP VPN concepts Network connectivity troubleshooting
- Security Concepts: Risk management Incident response fundamentals System hardening Vulnerability awareness
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Staff training
- Cross-functional team development
Websites
Certification
- CompTIA Security+ (SY0-701)
- Issued: February 2026
- Meets DoD 8570/8140 baseline requirements for IAT Level II roles
Timeline
Customer Service Representative
Landmark Theatres
01.2017 - 05.2018
Lead Scullery Representative
Casa De Perrin
01.2017 - Current
Guest Service Representative
Globe Homes
10.2015 - 12.2016
Guest Relations Supervisor
Hampton Inn
01.2012 - 01.2015
Media Production Specialist Certificate -
Rock Valley College
ADDITIONAL INFORMATION
- Strong analytical and problem-solving abilities
- Experience working in compliance-driven environments
- Excellent documentation and communication skills
- Willing to obtain security clearance if required
Awards
2014-2015 Big Catch Award Winner - Presented by North Central Group