Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Howard

Carson

Summary

I am a young vibrant and enthusiastic worker who is also organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

UCLA Health
12.2022 - Current
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted patients and provided required paperwork to facilitate services.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Patient Access Team Lead

Torrance Memorial Medical Center
06.2021 - Current
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Trained new staff on hospital processes and procedures.
  • Verified patient insurance eligibility and entered patient information into system.

Guest Service Representative

Providence Little Company Of Mary Medical Center Torrance
08.2020 - 08.2021
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained accurate and up-to-date records of guest information.

Education

High School Diploma -

Alain Leroy Locke College Preparatory Academy
Los Angeles, CA
06.2015

Skills

  • Scheduling
  • Data Entry
  • Microsoft Word
  • Strong Problem Solver
  • Customer Service
  • Computer Skills

Timeline

Administrative Assistant

UCLA Health
12.2022 - Current

Patient Access Team Lead

Torrance Memorial Medical Center
06.2021 - Current

Guest Service Representative

Providence Little Company Of Mary Medical Center Torrance
08.2020 - 08.2021

High School Diploma -

Alain Leroy Locke College Preparatory Academy

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Nicholas Howard