Nicholas Hope
Cambridge
Summary
Dynamic Assistant Store Manager with a proven track record at WOW! Mobile Boutique, excelling in customer service and engagement. Expert in inventory control and loss prevention, I've driven sales growth through strategic upselling and cross-selling. Skilled in mentoring staff and resolving customer issues, enhancing loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
WOW! Mobile Boutique
08.2019 - Current
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Built strong relationships with key clients to drive repeat business and referrals.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Guided team members through challenges with clear communication and support.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Customer Service Representative
Dominos Pizza Inc.
05.2017 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Glenview Park Secondary School
Cambridge, ON10-2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store opening and closing
- Attention to detail
- Staff supervision
- POS systems
- Upselling and cross selling
- Loss prevention
Languages
English
Timeline
Assistant Store Manager
WOW! Mobile Boutique
08.2019 - Current
Customer Service Representative
Dominos Pizza Inc.
05.2017 - 06.2018
High School Diploma -
Glenview Park Secondary School
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