Nicholas Hernandez
Oakdale
Summary
Motivated and customer-focused professional with experience working in fast-paced environments and delivering high-quality customer service. Skilled at building relationships with customers, identifying their needs, and recommending products that improve their experience. Strong communicator with the ability to multitask, handle transactions accurately, and contribute to team sales goals. Reliable team player eager to bring energy, professionalism, and strong customer engagement skills to a retail sales environment.
Overview
4
4
years of professional experience
Work History
Crew Member
Papa Murphy's
Oakdale
01.2023 - Current
- Provided excellent customer service by engaging with guests to ensure satisfaction and repeat business.
- Promoted menu items and upsold products to increase sales and meet team goals.
- Operated POS systems accurately, handled cash, and managed transactions efficiently.
- Trained and supported new hires on procedures, customer interaction techniques, and teamwork.
- Maintained a clean, organized work environment in compliance with safety and quality standards.
Team Member
Junk Battlers
Oakdale
05.2022 - 01.2023
- Delivered prompt and professional on-site service, ensuring positive customer experiences.
- Communicated with clients to understand needs and provide customized service solutions.
- Worked closely with team members to coordinate pick-ups and optimize route efficiency.
- Managed heavy lifting operations safely while maintaining efficiency and accuracy.
Education
High School Diploma -
Oakdale High School
Oakdale, CA05-2023
Skills
- Customer Service & Customer Engagement in Fast-Paced Environments
- Sales Support, Upselling & Product Promotion
- Identifying Customer Needs & Recommending Solutions
- Building Customer Relationships & Trust
- Strong Communication & Active Listening
- Team collaboration
- Multitasking & Organization in Fast-Paced Settings
- Problem-Solving Under Pressure
- Cash Handling & POS Systems
- Time Management & Efficiency
- Attention to Detail
- Integrity, Reliability & Professionalism
Timeline
Crew Member
Papa Murphy's
01.2023 - Current
Team Member
Junk Battlers
05.2022 - 01.2023
High School Diploma -
Oakdale High School