Nicholas Harder
Dryden,Canada
Summary
Experienced repair technician with a strong background in communications, adept at problem-solving and delivering exceptional customer service. Proven ability to utilize technical skills to effectively address and resolve issues. Seeking to leverage expertise in a more challenging role within the communications field.
Overview
21
21
years of professional experience
Work History
Data/Business Install and Repair Tech
Bell Canada
Dryden, Canada
05.2010 - Current
Installed and repaired business telephony and data circuits, ensuring optimal performance.
- Configured various business phone systems to meet specific customer requirements.
- Trained users on new telephone systems and software applications for effective utilization.
- Diagnosed system malfunctions and implemented solutions to resolve technical issues.
- Responded promptly to emergency repair calls, minimizing downtime for customers.
- Performed repairs on telecommunications equipment, including phones, routers, and switches.
- Provided remote technical assistance via phone or internet, addressing user concerns efficiently.
- Coordinated with vendors for timely delivery of parts needed for repairs.
- Replaced defective components with compatible replacements sourced from suppliers.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
CNC Operator
Dingwells Machinery
Thunder Bay, Canada
08.2008 - 04.2010
- Operated CNC machines to produce precision components.
- Performed basic mechanical tasks, including grinding and drilling.
- Assisted machinists with various machining operations.
- Drove fork truck and utilized shop cranes for material handling.
Customer Service/ Yard Laborer
Home Hardware
Dryden, Canada
09.2004 - 05.2007
- Facilitated sales of house supplies through effective customer service.
- Collected house orders, operated forklift, and loaded trucks efficiently.
- Executed deliveries using bobcat and various equipment to ensure timely service.
Education
Graduation Diploma - Mechanical Techniques Multiskilling – Multi Trades, Machining, Welding, Mechanical Work, Electrical
Confederation College
Thunder Bay, ON05.2008
Grade 12 Diploma - General, Tech Certificate
Dryden High School
Dryden, ON06.2007
Skills
- Communications
- Telephony installation and repair
- Internet installation and repair
- Business installations
- Wiring
- Phone systems installation
- Phone wiring termination (cat 5, cat 3)
- Data work with routers
- Switches
- Fiber patching
- Outdoor troubleshooting
- Climbing and lifting ladders
- Customer support troubleshooting
- Network understanding
- Drawings understanding
- PBX experience
- Nortel BCM installation
- Avaya IP Office
- Cisco
- Mitel 3300
- IP Based Telephony
- Basic electrical experience
- Running copper lines
- Residential wiring
- Data wiring
- Electrical troubleshooting
- Internet modem installation
- Router installation
- Cisco switches
- Computer skills
- Microsoft Word
- Microsoft Excel
- IP changes troubleshooting
- Basic command line
- Computer installation and repair
- Workplace safety
- WHMIS qualified
- Occupational Health and Safety Act familiarity
- Workplace safety proficiency
- First Aid training
- Remote north training
- Network troubleshooting
- Cable crimping
- Telephony systems
- Fiber optics
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Customer service
- Safety compliance
- Service call coordination
- Diagnostic testing
- Mechanical skills
- Maintaining components
- Technical diagnosis
- Problem-solving abilities
- Effective communication
Community Service
Volunteer Fire Fighter in Red Lake for 4 years.
References
Available upon request
Skills Summary
Install and repair telephony and circuits., Install and repair Internet., Business installations, wiring and installing phone systems., Installing and terminating phone wiring cat 5 and cat3., Data Work with routers, switches and fiber patching., Working outside troubleshooting in hot and cold climates., Climbing and Lifting ladders., Troubleshooting with customers and support., Understanding networking and drawings., Nortel BCM installation experience., Avaya IP Office experience., Cisco experience., Mitel 3300 experience., IP Based Telephony., Basic electrical experience., Running outside copper lines., Experience with residential wiring., Running Data Wiring and Electrical Troubleshooting., Installing Internet modems., Installing Routers., Cisco Switches and waypoints., Experience with Microsoft word, excel and email., Able to do basic IP changes and troubleshooting., Basic command line., Very versatile with computers whether installing or repairing., WHMIS qualified., Familiar with Occupational Health and Safety Act., Demonstrated proficiency in Workplace Safety., First Aid training and remote north training.
Affiliations
- Sports for a hobby to keep active
- Fishing and hunting
- Family time
References
References available upon request.
Timeline
Data/Business Install and Repair Tech
Bell Canada
05.2010 - Current
CNC Operator
Dingwells Machinery
08.2008 - 04.2010
Customer Service/ Yard Laborer
Home Hardware
09.2004 - 05.2007
Graduation Diploma - Mechanical Techniques Multiskilling – Multi Trades, Machining, Welding, Mechanical Work, Electrical
Confederation College
Grade 12 Diploma - General, Tech Certificate
Dryden High School
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