Nicholas Hackie
Summary
Administrative professional with strong analytical skills and problem-solving abilities. Proven track record in optimizing processes and improving efficiency within teams. Strong focus on collaboration and adaptability, ensuring reliable support and successful outcomes. Key skills include data analysis, project management, and effective communication.
Overview
18
18
years of professional experience
Work History
Administrative Analyst
Los Angeles County Office of Education
03.2023 - Current
- Manage 36 schools' Medi-Cal program for compliance and efficiency.
- Conduct quality reviews, ensuring data accuracy and effective reimbursement.
- Provide technical training and support to educational staff.
- Analyze and submit detailed invoices to the Department of Health Care Services.
- Coordinate system testing for program database enhancements.
- Monitor, prepare, and oversee contracts with Local Educational Agencies.
- Validate Local Educational Agencies data.
- Generate and analyze School Based Medi-Cal Invoices.
- Foster cross-functional partnerships to enhance administrative procedures, promoting a culture of continuous improvement and teamwork.
- Meticulously manage administrative records and reports, ensuring accuracy and compliance with county regulations and policies.
Revenue and Collections Analyst
Orange County Animal Care (County of Orange)
04.2016 - 02.2023
- Contributed to successful audits by maintaining thorough documentation and compliance with regulations.
- Implemented process improvements that increased efficiency within the collections department.
- Negotiated payment arrangements, ensuring prompt payments from customers.
- Maximized recoveries by implementing effective collection strategies tailored to individual account circumstances.
- Analyzed billing compliance, ensuring accuracy and validity of revenue data.
- Prepared and managed essential documentation and database systems.
- Issued credit memos and reconciled discrepancies, enhancing financial accuracy.
- Served as backup supervisor, coordinating a team of 18 employees.
- Create pre-collection billings
- Optimized revenue streams through data-driven strategies, enhancing collection efficiency and financial forecasting accuracy for Orange County Animal Care.
- Implemented robust collection protocols, resulting in substantial increase in recovered funds and improved overall financial health of the organization.
Customer Service Supervisor
Best Buy
05.2013 - 04.2016
- Supervised 12 employees
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Human Resources Administrative Assistant
Beach Cities Protective Services
03.2007 - 01.2013
- Managed end-to-end recruitment, enhancing team quality and efficiency.
- Streamlined HR policy updates, ensuring compliance and clarity.
- Conducted effective candidate assessments, aligning skills with business needs.
- Facilitated seamless onboarding, improving new hire integration.
- Maintained accurate employee records, supporting HR operations.
- Managed HR records, ensuring compliance with labor laws. Streamlined onboarding process, reducing time-to-productivity for new hires.
- Coordinated with department heads to address staffing needs. Facilitated smooth communication between management and employees.
Education
Master of Arts - Public Administration
Brandman University
Irvine, CA08-2021
Skills
- Policy analysis
- Workflow optimization
- Records management
- Revenue reporting
- Analytical thinking
- Operations management
Timeline
Administrative Analyst
Los Angeles County Office of Education
03.2023 - Current
Revenue and Collections Analyst
Orange County Animal Care (County of Orange)
04.2016 - 02.2023
Customer Service Supervisor
Best Buy
05.2013 - 04.2016
Human Resources Administrative Assistant
Beach Cities Protective Services
03.2007 - 01.2013
Master of Arts - Public Administration
Brandman University
Similar Profiles
Natiera Brouard, Psy.D.Natiera Brouard, Psy.D.
School Psychologist at Los Angeles County Office Of EducationSchool Psychologist at Los Angeles County Office Of Education
Eduardo HidalgoEduardo Hidalgo
Accounting Specialist at Los Angeles County of EducationAccounting Specialist at Los Angeles County of Education
Martha MartinezMartha Martinez
Perkins Program Coordinator at Los Angeles Unified School District, Adult DivisioPerkins Program Coordinator at Los Angeles Unified School District, Adult Divisio