Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Nicholas Ha

10998 McAdam Rd, Delta,BC

Summary

Committed and hardworking 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions and is well-versed in customer service. Ready to apply experience and skills to a new role.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
2
2
Certifications

Work History

Barista

Starbucks
03.2023 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Trail Manager

Pedalheads
06.2022 - 08.2022
  • Mentored instructors by coaching and giving feedback on practices, procedures and performance strategies.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Earned First Aid and CPR certifications with emphasis on children's treatment protocols.
  • Maintained positive customer relations by addressing problems head-on and open communication between parents and the Site Manager.

Tutor

Success For All Learning Services
09.2020 - 06.2022
  • Collaborated with students to complete homework assignments, identify lagging skills, and correcting weaknesses.
  • Updated required logs and student documentation to keep records accurate and current.
  • Developed student confidence through attentive instruction in English and Math, applying positive reinforcement strategies.
  • Collaborated with students to complete homework assignments, identified lagging skills and corrected weaknesses.

Volunteer

Active Kids UBC
10.2021 - 12.2021
  • Assisted with coaches and helped supervise exercises for kids aged 6-8
  • Promoted an active and healthy lifestyle by being a positive role model

Food Co-Worker

IKEA
04.2021 - 09.2021
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Ran the Food Box alone at most times, making sure that orders were carried out efficiently and to standard.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Offered exceptional customer service to all guests.

Server/Kitchen Helper

Amorosa Pasta House
10.2016 - 03.2021
  • Contributed to creating a safe and welcoming environments for all patrons.
  • Created orders, documented special requests and followed up with the kitchen to create top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock supplies such as ice, condiments, utensils, and napkins.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Volunteer

PALS Autism Society School
07.2020 - 12.2020
  • Helped with office tasks including taking inventory and scanning documents.
  • Enhanced operations by completing wide variety of tasks, freeing up valuable time for full-time employees.
  • Provided general assistance to classroom teachers, including distributing paperwork and cleaning up areas.
  • Played a large role in logistical support during the company's move to a new location, performing duties such as inventory management and the loading/unloading of goods.

Drill and Ceremonial Instructor, Sergeant

Staff Cadet at Vernon Cadet Training Centre
07.2018 - 08.2018
  • Monitored 33 cadets within a 1 intake, 6 week period.
  • Communicated with fellow staff and officers to ensure proper training and safety of course cadets.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to cadets.
  • Planned classes and escorted cadets to and from activities and off-base trips.
  • Facilitated smooth transitions for on-time arrival.

Education

Bachelor of Kinesiology - Multidisciplinary Studies

University of British Columbia
Vancouver, British Columbia
09.2018 - Current

High School Diploma -

Seaquam Secondary School
Delta, British Columbia
09.2013 - 06.2018

Skills

Safety standards and protocols

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Additional Information

  • VP Finance at UBC A Cappella May 1, 2021 - Present

Secured over $20,000 through events such as concerts and fundraisers

Processed reimbursement requests and invoice payments in a timely manner

  • Seaquam Secondary Band Sept 3, 2015 - Jun 30, 2018

Played the trumpet in both the wind ensemble and jazz band

Received the leadership award in 2016 and 2017

  • Goalie at North Delta Minor Hockey Association - 2008 - 2015

Received the Top A2 goalie award (2012)

Received the Team Leadership award (2014)

Certification

Serving It Right

Timeline

Barista

Starbucks
03.2023 - Current

Trail Manager

Pedalheads
06.2022 - 08.2022

First Aid/CPR

06-2022

Volunteer

Active Kids UBC
10.2021 - 12.2021

Food Co-Worker

IKEA
04.2021 - 09.2021

Tutor

Success For All Learning Services
09.2020 - 06.2022

Volunteer

PALS Autism Society School
07.2020 - 12.2020

Serving It Right

06-2020

Bachelor of Kinesiology - Multidisciplinary Studies

University of British Columbia
09.2018 - Current

Drill and Ceremonial Instructor, Sergeant

Staff Cadet at Vernon Cadet Training Centre
07.2018 - 08.2018

Server/Kitchen Helper

Amorosa Pasta House
10.2016 - 03.2021

High School Diploma -

Seaquam Secondary School
09.2013 - 06.2018

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