NICHOLAS GRECO
Collingwood,ON
Summary
The biggest passion of mine in life is providing exceptional customer service. I am a very friendly and motivated individual who has plenty of experience working with guests. I strive to make overall guest satisfaction the number one goal and priority. Fast paced learner and a very uplifting and energetic team player that co-workers can always count on with a driving passion towards a career in the hospitality industry.
Overview
9
9
years of professional experience
Work History
Fine Dining Server
Windermere House
08.2023 - 10.2023
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
Food and Beverage Server
Fairmont Chateau Lake Louise
05.2021 - 12.2021
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Increased sales significantly by upselling higher-end products to customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Food and Beverage Server
Blue Mountain Resort
12.2020 - 04.2021
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Food and Beverage Server
The Rimrock Resort and Hotel
09.2019 - 03.2020
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dine restaurant while maintaining calm, professional demeanor
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Houseman
Marriott
04.2019 - 09.2019
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
Assembly Line Worker
Ford Motor
04.2016 - 09.2017
- Completed durable assemblies and subassemblies with hand and power tools.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Boxed, labeled and transported items to support assembly operations.
- Inspected and tested components, assemblies and power tools for proper functionality.
Line Cook
Mcdonald's
07.2014 - 09.2015
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
Education
No Degree - Hotel And Restaurant Management Operations
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2022
Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Conestoga College Institute Of Technology And Advanced Learning
Kitchener, ON05.2018
Skills
- Safe food handling
- Guest service
- WSET Level 2
- Point of Sale
- Upselling
- Inventory management
- Guest relations management
- Excel
- Time management
- Hotel and hospitality knowledge
References
Available upon request
Timeline
Fine Dining Server
Windermere House
08.2023 - 10.2023
Food and Beverage Server
Fairmont Chateau Lake Louise
05.2021 - 12.2021
Food and Beverage Server
Blue Mountain Resort
12.2020 - 04.2021
Food and Beverage Server
The Rimrock Resort and Hotel
09.2019 - 03.2020
Houseman
Marriott
04.2019 - 09.2019
Assembly Line Worker
Ford Motor
04.2016 - 09.2017
Line Cook
Mcdonald's
07.2014 - 09.2015
No Degree - Hotel And Restaurant Management Operations
Humber Institute of Technology And Advanced Learning
Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Conestoga College Institute Of Technology And Advanced Learning
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