Nicholas Garcia
Vacaville
Summary
Experienced automotive service advisor/estimator with years of experience on all makes and models of vehicles. With extensive knowledge handling numerous insurance companies and customer relations, looking to obtain a position with a reputable automotive shop where my skills can be fully utilized.
Overview
10
10
years of professional experience
Work History
Service Advisor/Estimator
MS Auto Inc
Hilo
08.2024 - Current
- Specialize in mechanical, suspension, auto body, and rust repairs.
- Present accurate estimates for insurance/guests. Manage scheduling and billing for auto services.
- Determine whether or not vehicle is a non drive due to Hawaii’s safety check regulations.
- Coordinate with mechanics and body technicians to ensure smooth communication and efficient execution of repair plan.
- Provide customer service and guidance on repair process.
- Mentored team members as well as auditing and advising individual service advisors.
- Ensure customer satisfaction through follow up after completion of services.
Service Advisor/Estimator
G & C Autobody
Vallejo
02.2022 - 07.2024
- Responsible for greeting customers and assessing vehicle damage in order to provide an accurate estimate for guest/insurance.
- Responsible for scheduling repairs, ordering parts, and managing customer satisfaction.
- Communicate effectively with insurance and guest while ensuring on time completion of work.
- Coordinate with technicians and other departments for a smooth and efficient execution of repairs.
- Ensure all documents needed to collect payments are sent to insurance/guest.
- Deliver vehicle to guest with excellent customer service exceeding all expectations.
- Develop and maintained strong relationships with customers to ensure repeat business.
Detailer/Parts Coordinator
G & C Autobody
Vacaville
10.2020 - 02.2022
- Responsible for thoroughly cleaning interior and exterior of multiple vehicles, as well as inspecting areas of repairs for imperfections.
- Receiving parts for multiple work orders while ensuring any parts/shop related tasks are handled promptly.
Contractor/Trainer
Empire Aircraft Services
Fairfield
01.2015 - 11.2019
- Responsible for towing in Air Force planes to hanger where my team and I service the gears by cleaning and then lubing them.
- Keep maintenance of the inside and outside of the aircraft making sure it’s clean and ready for flight before towing the plane to its destination.
- As a trainer, I am in charge with helping train new hires on how to do the job efficiently and help get them on pace with it as well due to the many steps of maintaining the planes.
Education
High School Diploma -
Armijo High School
Fairfield, California06-2013
Skills
- Experience using CCC One, Nexsyis, Summit, Parts Trader, Alldata, Mitchell, and ICAR programs
- Skilled in handling DRP (direct repair program) Non-DRP, and customer pay work orders
- Knowledgable in automotive operations and vehicle repair processes
- Great communication and organizational skills
- Ability to work efficiently in a fast paced environment
Affiliations
Costa Jiu Jitsu (4 years)
- Self defense
- Neutralize a situation
- Overcome obstacles
- Fitness
Reference Contacts
Daniel King, Manager at Empire Aircraft Services, Fairfield-CA Travis Air Force Base
- (707)372-7540
Brian Roddy, Manager at Klimisch, Fairfield-CA
- (707)365-7893
Harris Dedovic, Regional Manager and G& C Autobody Northern CA
- (203)526-1635
Timeline
Service Advisor/Estimator
MS Auto Inc
08.2024 - Current
Service Advisor/Estimator
G & C Autobody
02.2022 - 07.2024
Detailer/Parts Coordinator
G & C Autobody
10.2020 - 02.2022
Contractor/Trainer
Empire Aircraft Services
01.2015 - 11.2019
High School Diploma -
Armijo High School