Nicholas Galeana
Olive Garden
Pico Rivera
1
Language
7
years of professional experience
Guest-oriented Lead Server, Bartender, and Trainer with over two years in high-volume restaurants. Delivered exceptional guest experiences and trained team members to enhance service quality. Expertise in upselling and creating memorable dining experiences. Seeking to leverage skills in a fine dining environment while advancing within the hospitality industry.
Work History
Lead Server / Bartender / Trainer
2 Years 5 Months- Train new team members on service standards, menu knowledge, POS systems, guest interaction, and shift flow.
- Build strong guest relationships in a high-volume restaurant environment.
- Upsell food, beverages, add-ons, and promotions through confident customer communication.
- Handle fast-paced shifts, guest concerns, and team communication under pressure.
- Support managers by helping new employees improve performance, confidence, and consistency.
- Maintain strong product knowledge to recommend menu items and improve guest experience.
Professional Rental Dancer / Sales Representative
4 Years 10 Months- Represented the company at expos and community events to promote dance and event services to potential clients.
- Advertised services through in-person networking, referrals, and client conversations.
- Build relationships with families, clients, and event partners to generate interest and support bookings.
- Perform as a professional rental dancer/chambelán for quinceañeras, weddings, and special events.
- Maintain professionalism, confidence, and strong presentation skills in front of large groups.
Junior Coach
4 Years 9 Months- Assisted coaches with youth martial arts classes by helping students learn techniques, discipline, and class expectations.
- Supported student development through guidance, encouragement, and hands-on instruction during training.
- Communicated with students, parents, and coaches in a professional and respectful manner.
- Helped maintain a safe, organized, and positive training environment.
- Demonstrated leadership, patience, and confidence while working with younger students.
Education
Business Administration - Hospitality Management
Expected May 2027
Skills
POS Systems
POS operations
Menu Knowledge
Cocktail Menu Development
High Volume Service
Upselling techniques
Guest Relations
Professional Service
Team Training
Shift management
Languages
Spanish
Professional Working
Timeline
Lead Server / Bartender / Trainer
Olive Garden
03.2024 - CurrentRead More
Professional Rental Dancer / Sales Representative
Fairytale Dance
08.2021 - 06.2026Read More
Junior Coach
Gracie Barra Whittier
03.2019 - 12.2023Read More
California State University, Fullerton
Business Administration from Hospitality Management
Read More