Nicholas Ferrer
Laguna Hills
Summary
Detail-oriented professional with 8 years of experience in property operations and resident relations. Proven track record of exceeding expectations in leasing efforts and maintaining high occupancy rates. Skilled in daily office management and maintenance coordination, consistently delivering excellent service. Fully committed to always go above and beyond for my team and my residents
Overview
10
10
years of professional experience
Work History
Leasing Consultant/Account Administrator
Shea Properties
Laguna Hills
05.2022 - Current
- Organized monthly property events to enhance resident retention. Accumulated multiple five-star Google reviews, elevating rating to 4.8 out of 5 stars.
Fostered a warm, welcoming atmosphere that encouraged an inviting first-impression experience during prospect touring - Managed daily office operations, including data integrity for file audit compliance, scheduling maintenance requests with third-party vendors, and preparing weekly reports forecasting the health of oncoming property performance metrics.
- Utilized templates and company software to maintain rent collection, renewal offer delivery, delinquency notices, violation letters, and important community updates
- Consistently placed in the top three performers during quarterly sales rallies. Recognized for elite customer satisfaction through company surveys regarding touring and move-in experience scores
- Collaborated with management to facilitate a motivating environment through team bonding events and monthly team challenges to improve occupancy, maintenance satisfaction metrics, and property reputation
- Due to a collective effort and high team spirit, Reata was awarded Property of the Year in 2022 and 2025
SDA (Customer Sales Associate)
Better Mortgage
Irvine
10.2021 - 04.2022
- Exceeded the closing conversion standard consistently by 20%
- Utilized other centered sales approach as a consultative tool to provide an exceptional experience connecting borrowers to mortgage products that best fit their financial needs
- Chosen to help launch a pilot program assessing the companies financial gain through some of the hardest lead sources to convert from an inquiry to a loyal customer
Senior Leasing Consultant
Legacy Partners - Skyloft
Irvine
09.2020 - 10.2021
- Company Overview: Skyloft (388 Units/Lease Up)
- Assisted management with organizing resident events to help promote resident retention and resident referrals to stabilize the community as quickly as possible
- Upon arrival to the property, occupancy was under 50%. Helped stabilize the community through effective self-guided touring methods and tools to provide an exceptional experience. This allowed high rents to be captured and monthly leasing goals to be exceeded
- Assisted ownership with showcasing the property. Skyloft is Legacy's flagship community used to welcome outside investors to promote ideas, systems, amenities and structural enhancements that enabled Skyloft to be the leader in rent pricing from Studios to 3 bedrooms
- Conducted tours with ownership and investors highlighting critical information and details surrounding the property's value
- Skyloft (388 Units/Lease Up)
Leasing Consultant
The Irvine Company - Stonegate
Irvine
07.2018 - 09.2020
- Company Overview: (854 Units)
- Received multiple nominations and awards from the company through peer to peer voting. Recognizing me for demonstrating the company's core values: Taking Ownership when assigned with challenging tasks, going Above and Beyond when interacting with prospects and maintaining data Integrity when completing files and move-ins
- Familiar with navigating through multiple types of sales platforms used to manage and organize residents and prospects. These include: Onesite, Pivotal, Yardi, HyLy, Entrada and Corrigo
- Exceeded leasing goals for 2 months while my entire team was on LOA or affected by COVID-19 resulting in me managing an 800+ unit property solo. As a result of maintaining these goals my property was awarded an outstanding yearly achievement for being the only property in the region exceeding financial fiscal goals
- Received weekly NPS (Net Promoter Score) surveys averaging 9's and 10's. Every prospect is sent a survey requesting feedback on their tour with me and the experience I provided graded on a scale of 1-10. Any number below a 9 signifies improvement is needed and more attention should be focused on the customer experience
- Completed The Irvine Company's Sales Academy courses. Honing in on perfecting all aspects and touch points throughout the tour process. These courses included mastering: Engagement, Discovery, Build Value and Advance as well as TCR (Trust, Credibility and Rapport) and other centered sales communication styles
- (854 Units)
Leasing Professional
Monogram Residential Trust and Greystar
Costa Mesa and Irvine
09.2017 - 07.2018
- Company Overview: Calypso and Blue Sol (113 and 188 Units)
- Proven success from small to mid sized apartment communities ranging from 150-450 units
- Regularly recognized by regional leadership for consistently scoring a 98% rating during secret shopper assessments
- Won 2nd place in a regional leasing competition during first week of employment
- Through effective customer service and genuine tours, received complimentary yelp reviews and gifts from highly satisfied residents
- Can fluidly navigate through the systems and softwares in place used to generate numerous documents needed to construct a proper lease file
- Calypso and Blue Sol (113 and 188 Units)
Personal Training Sales Consultant
Fit Republic Washington LLC
Atascadero
12.2016 - 03.2017
- Nationally ranked (top 5) top producing salesman across all clubs in the country
- Awarded Top Producer in team sales competition amongst sales specialists and managers on second month with the company
- Exceeds monthly sales quotas of Paid in Full (PIF) contracts valued between $540-$2,200 and month-to-month Electronic Funds Transfer (EFT) contracts valued at $2,200 as set by managers on a consistent basis
Personal Training Sales Director
LA Fitness Signature Club
Westchester & Playa Vista
11.2015 - 10.2016
- Recognized for leadership skills and promoted to Director of Sales of esteemed Signature Club location in Westchester at age 19 after two months with the company
- Exceeded or met monthly sales quotas of 12 month contracts valued between $2,200-$4,400 to meet monthly revenue targets ranging from $15,000-$30,000 on regular basis
- Managed Quota Status Report (QSR), New Member Enrollment (NME), and Waterline reports and provided status updates directly to company Vice Presidents (VPs) on daily team conference call to meet company objectives and revenue goals
- Led and managed a team of 8 trainers to deliver results driven services to clients and effectively maintain positive and satisfied customer relationships
- Utilized consultative approach when conducting over 500 initial assessments for new members to determine their individual needs and recommended corresponding program packages to suit their goals
Education
High School Diploma -
El Segundo High School
El Segundo, CA01.2014
Skills
- Dynamic Salesperson
- Award Winning Customer Service
- Clear communication
- Goal Oriented
- Account management
- Experienced with CRM systems
- Conflict/Resolution
- Team building
Awards
- Top Producing Salesman - Fitness Evolution
- Top Producing Salesman - Lexus
- At Our Core (Ownership) - Irvine Company
Affiliations
- In process of acquiring my Real Estate License
- Currently taking courses to enhance my skills in Excel
Accomplishments
- Ranked 2nd place for Leasing Consultant of the year - Shea Properties
- Awarded Ownership Certificate embodying company core values - Irvine Company
- Ranked 2nd place in regional sales competition - Monogram Residential
Timeline
Leasing Consultant/Account Administrator
Shea Properties
05.2022 - Current
SDA (Customer Sales Associate)
Better Mortgage
10.2021 - 04.2022
Senior Leasing Consultant
Legacy Partners - Skyloft
09.2020 - 10.2021
Leasing Consultant
The Irvine Company - Stonegate
07.2018 - 09.2020
Leasing Professional
Monogram Residential Trust and Greystar
09.2017 - 07.2018
Personal Training Sales Consultant
Fit Republic Washington LLC
12.2016 - 03.2017
Personal Training Sales Director
LA Fitness Signature Club
11.2015 - 10.2016
High School Diploma -
El Segundo High School
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