Nicholas Ferreira
Hamilton
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
8
8
years of professional experience
Work History
Electronics Associate
Walmart
09.2024 - Current
- Assisting customers in choosing electronics that suit their home equities
- Ensuring prices on electronic products are up to date for example, televisions, video games, phones and phone accessories
- Managing Walmart's photo center by selling photo prints to customers in-store and online
- Increased customer satisfaction, providing timely technical support and resolving product issues.
- Contributed to successful product launches through diligent testing and validation procedures.
- Provided customers with reliable, enthusiastic customer service resolving issues promptly and professionally.
- Maintained a safe work environment, adhering to all safety protocols and guidelines.
- Exercised composure under pressure and in escalated customer service scenarios.
General Merchandise Associate
Walmart
06.2018 - 09.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Assisted in merchandising displays, creating visually appealing presentations that attracted customer attention and promoted sales.
- Managed time effectively, prioritizing tasks to maintain productivity throughout shifts while adhering to company policies and procedures.
Dairy Associate
Walmart
08.2017 - 06.2018
- Ensured product quality by conducting regular temperature checks and monitoring expiration dates on all dairy items.
- Cleaned, organized, stocked, and replenished merchandise presentations.
- Delivered superior customer service and handles client requests.
- Supported team efficiency through effective communication with fellow associates regarding inventory levels and customer needs.
Education
Broadcasting - Television and Communications Media
Mohawk College
Hamilton, Ontario06-2025
Highschool Diploma -
St Mary's Catholic Secondary School
Hamilton, Ontario06.2019
Skills
- Product sales
- Time management
- Customer support
- Product display
- Workplace safety
- Cash handling proficiency
Languages
English
Portuguese
Timeline
Electronics Associate
Walmart
09.2024 - Current
General Merchandise Associate
Walmart
06.2018 - 09.2024
Dairy Associate
Walmart
08.2017 - 06.2018
Highschool Diploma -
St Mary's Catholic Secondary School
Broadcasting - Television and Communications Media
Mohawk College
Similar Profiles
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Jermika PittmonJermika Pittmon
Retail Sales Associate Worker at WalmartRetail Sales Associate Worker at Walmart
Brendon VineyardBrendon Vineyard
Walmart Online Grocery Pickup at WalmartWalmart Online Grocery Pickup at Walmart
Ranui ArmstrongRanui Armstrong
Customer Service Rep at Ministry of Social DevelopmentCustomer Service Rep at Ministry of Social Development