Nicholas Ferreira
Hamilton
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
8
8
years of professional experience
Work History
Electronics Associate
Walmart
09.2024 - Current
- Assisting customers in choosing electronics that suit their home equities
- Ensuring prices on electronic products are up to date for example, televisions, video games, phones and phone accessories
- Managing Walmart's photo center by selling photo prints to customers in-store and online
- Increased customer satisfaction, providing timely technical support and resolving product issues.
- Contributed to successful product launches through diligent testing and validation procedures.
- Provided customers with reliable, enthusiastic customer service resolving issues promptly and professionally.
- Maintained a safe work environment, adhering to all safety protocols and guidelines.
- Exercised composure under pressure and in escalated customer service scenarios.
General Merchandise Associate
Walmart
06.2018 - 09.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Assisted in merchandising displays, creating visually appealing presentations that attracted customer attention and promoted sales.
- Managed time effectively, prioritizing tasks to maintain productivity throughout shifts while adhering to company policies and procedures.
Dairy Associate
Walmart
08.2017 - 06.2018
- Ensured product quality by conducting regular temperature checks and monitoring expiration dates on all dairy items.
- Cleaned, organized, stocked, and replenished merchandise presentations.
- Delivered superior customer service and handles client requests.
- Supported team efficiency through effective communication with fellow associates regarding inventory levels and customer needs.
Education
Broadcasting - Television and Communications Media
Mohawk College
Hamilton, Ontario06-2025
Highschool Diploma -
St Mary's Catholic Secondary School
Hamilton, Ontario06.2019
Skills
- Product sales
- Time management
- Customer support
- Product display
- Workplace safety
- Cash handling proficiency
Languages
English
Portuguese
Timeline
Electronics Associate
Walmart
09.2024 - Current
General Merchandise Associate
Walmart
06.2018 - 09.2024
Dairy Associate
Walmart
08.2017 - 06.2018
Highschool Diploma -
St Mary's Catholic Secondary School
Broadcasting - Television and Communications Media
Mohawk College
Similar Profiles
Kaitlyn WilliamsKaitlyn Williams
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart
Abdullah Al-MusawiAbdullah Al-Musawi
Pharmacy Assistant at WalmartPharmacy Assistant at Walmart
Brandon BruceBrandon Bruce
CAP 2 Associate at WalmartCAP 2 Associate at Walmart
Scott JerniganScott Jernigan
Overnight Maintenance Associate at WalmartOvernight Maintenance Associate at Walmart
Natalie KyleNatalie Kyle
School cleaner at South Lanarkshire councilSchool cleaner at South Lanarkshire council