Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Felonia

Toronto,ON

Overview

12
12
years of professional experience

Work History

Shift Supervisor

Starbucks Yonge And Roxborough
09.2018 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Act as a link between senior management and cafe barista regarding daily operations and new training procedures.
  • Educate customers on coffee culture and crafting their drinks with store standards to meet their expectations
  • Served customers quickly and efficiently and created strategies to prevent delays.

Team Lead

Cineplex Yonge And Dundas
12.2016 - 09.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Welcomed guests to theater with friendly demeanor and solve any guests concerns

Teen Leader

Toronto City Mission
02.2012 - 06.2015
  • Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Organized group activities and outings for youth and led weekly Bible study meetings.
  • Participated in regular meetings with leadership team to discuss strategies, challenges and successes.

Education

College Diploma - Media Acting And Film Studies

George Brown College
Toronto, ON
04.2019

Skills

  • Guest Experiences
  • Train Employees
  • Leader
  • Interpersonal
  • Hiring and Training
  • Problem Solver

Timeline

Shift Supervisor

Starbucks Yonge And Roxborough
09.2018 - Current

Team Lead

Cineplex Yonge And Dundas
12.2016 - 09.2018

Teen Leader

Toronto City Mission
02.2012 - 06.2015

College Diploma - Media Acting And Film Studies

George Brown College

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Nicholas Felonia