Nicholas Felonia
Toronto,ON
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks Yonge And Roxborough
09.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Act as a link between senior management and cafe barista regarding daily operations and new training procedures.
- Educate customers on coffee culture and crafting their drinks with store standards to meet their expectations
- Served customers quickly and efficiently and created strategies to prevent delays.
Team Lead
Cineplex Yonge And Dundas
12.2016 - 09.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Welcomed guests to theater with friendly demeanor and solve any guests concerns
Teen Leader
Toronto City Mission
02.2012 - 06.2015
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Organized group activities and outings for youth and led weekly Bible study meetings.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
Education
College Diploma - Media Acting And Film Studies
George Brown College
Toronto, ON04.2019
Skills
- Guest Experiences
- Train Employees
- Leader
- Interpersonal
- Hiring and Training
- Problem Solver
Timeline
Shift Supervisor
Starbucks Yonge And Roxborough
09.2018 - Current
Team Lead
Cineplex Yonge And Dundas
12.2016 - 09.2018
Teen Leader
Toronto City Mission
02.2012 - 06.2015
College Diploma - Media Acting And Film Studies
George Brown College