Nicholas Durham
San Diego
Summary
Hardworking and passionate individual with elite communication skills, eager to continue moving upwards in life with the best opportunity available. Ready to help the team achieve company goals. Extremely persistent and determined.
Overview
2025
2025
years of professional experience
Work History
Outside Sales Professional
Terminix
01.2023 - Current
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to make deals and sell product/merchandise.
- Built strong client rapport to establish diversified network of connections.
- Increased sales revenue by developing strong relationships with key clients and closing high-value deals.
- Enhanced sales skills regularly through ongoing training sessions and workshops.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Exceeded monthly sales targets and quotas consistently.
Shift Leader
Jersey Mikes
01.2021 - 11.2022
- Evaluated employee skills and knowledge regularly, training and mentoring individuals to develop skills
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Enforced company policies and regulations with employees
- Trained new employees and delegated daily tasks and responsibilities
- Excelled in every store position and regularly backed up front-line staff
- Worked closely with team members to schedule breaks and shifts to meet state regulations
Grill/Register/Build
MOOYAH WALNUT CREEK
11.2016 - 05.2018
- Greet customers entering establishment
- Assist customers by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures or policies
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Cook and prepare food to order such as hamburgers and fried chicken
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Answer the phone and talk to customers about their problems or complaints, help resolve these problems
Assistant youth group leader
SAINT MATTHEW LUTHERAN CHURCH
- Supported leader in weekly youth ministry group
- Planned activities, facilitated group discussions
- Ages 12-15
Education
Bachelor of Arts - Communication Studies
California State University
Long Beach, CA05.2022
Associate - Arts: Communications & language arts
Grossmont College
El Cajon, CA06.2020
Associate - Communication Studies
Grossmont College
El Cajon, CA06.2020
Certificate of Achievement - University Studies
Grossmont College
El Cajon, CA06.2020
High School Diploma -
Northgate High School
Walnut Creek, CA06.2018
Skills
- Interpersonal Skills
- Charismatic
- Gregarious
- Confident with technology
- Computer skills
- Problem-Solving
- Teamwork
- Collaboration
Accomplishments
Won multiple awards at different events during my time with the Grossmont College Speech and Debate team (2 years).
Timeline
Outside Sales Professional
Terminix
01.2023 - Current
Shift Leader
Jersey Mikes
01.2021 - 11.2022
Grill/Register/Build
MOOYAH WALNUT CREEK
11.2016 - 05.2018
Associate - Arts: Communications & language arts
Grossmont College
Associate - Communication Studies
Grossmont College
Certificate of Achievement - University Studies
Grossmont College
High School Diploma -
Northgate High School
Assistant youth group leader
SAINT MATTHEW LUTHERAN CHURCH
Bachelor of Arts - Communication Studies
California State University
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