NICHOLAS DIAGOUPIS
Ajax
Summary
Driven and adaptable operations professional with proven experience in fast-paced airport environments. Maintains exceptional safety and efficiency standards while ensuring seamless day-to-day operations. Known for strong organizational and problem-solving abilities, a reliable work ethic, and a positive, team-focused attitude. Skilled in equipment handling and cargo operations, with a solid understanding of safety protocols. Seeking to transition into a new field where these strengths can contribute to operational excellence and team success.
Overview
4
4
years of professional experience
Work History
Lead Ramp Attendant/Acting Supervisor
Porter Airlines
09.2022 - Current
- Marshalled aircraft and handled baggage while providing excellent customer service and addressing passenger inquiries, improving operational efficiency and customer satisfaction.
- Obtained Airside Vehicle Operator's Permit and safely towed aircraft to gates, managing up to 500 bags per shift to ensure timely departures and secure luggage handling.
- Promoted to Acting Supervisor, leading a team of 20 ramp agents to streamline operations, enhance safety procedures, and improve on-time performance.
- Managed ground operations to ensure safe handling and timely flight departures, maintaining high standards of safety and service quality.
Construction Laborer/ Marketing Associate
YR Pools and Construction
05.2022 - 09.2022
- Collaborated with a skilled team to design and construct custom pools and spas, including landscaping and construction tasks.
- Operated various machinery and hand tools, ensuring strict adherence to safety protocols and compliance standards.
- Contributed to the development of marketing content, enhancing brand visibility and customer engagement through creative video production.
Education
Diploma of Education - Aviation/AirWay Management And Operations
Seneca Polytechnic
Skills
- Ramp and customer service experience
- Strong verbal and written communication skills
- Effective cross-functional team collaborator
- Proactive problem-solver with positive attitude
- Organized, detail-oriented, and able to multitask
- Porter Above and Beyond Award
Languages
English
Timeline
Lead Ramp Attendant/Acting Supervisor
Porter Airlines
09.2022 - Current
Construction Laborer/ Marketing Associate
YR Pools and Construction
05.2022 - 09.2022
Diploma of Education - Aviation/AirWay Management And Operations
Seneca Polytechnic