
Dynamic hospitality professional with a proven track record at Ogradys, excelling in upselling and customer satisfaction. Successfully managed a 30+ member team, driving revenue growth and operational efficiency. Skilled in training staff and maintaining high energy in fast-paced environments, ensuring exceptional service and memorable experiences for guests.
Achieved high customer satisfaction in a bustling 150-seat patio by effectively managing a team of over 30 staff members. Drove revenue growth through strategic upselling practices. Cultivated a responsive service atmosphere to meet diverse customer needs.
Achieved operational efficiency by preparing detailed lists of necessary items for upcoming busy days. Secured essential goods to support team objectives and enhance overall productivity. Enabled seamless daily operations through proactive supply management.
Achieved high customer satisfaction by expertly serving over 30 cocktail varieties in a fast-paced restaurant. Enhanced team performance through effective training on cocktail knowledge and service speed.
Guided new team members through operational procedures, reinforcing the importance of proper techniques over shortcuts.
Excellent knowledge of liquor .cocktails. Martinis mocktails.shooters
Assisted in closing daily sales transactions. Organized and counted cash at end of shifts. Supported team in maintaining accurate financial records.
Completed closing checklists and finalized all closing duties. Locked doors at night and activated alarm systems.
Making regulars
Customer satisfaction
High energy
Making regulars