NICHOLAS C. JOHNSON
IRVINE
Summary
Residence Life Coordinator with a proven track record at American Campus Communities, excelling in team leadership and staff training. Expert in problem-solving and executing successful marketing strategies, enhancing resident experiences and driving leasing objectives. Committed to fostering professional growth and ensuring compliance with company standards for exceptional service.
Overview
7
7
years of professional experience
Work History
Residence Life Coordinator
American Campus Communities
Irvine
05.2022 - Current
- Led the Community Assistant team in delivering outstanding resident experiences.
- Recruited, trained, and developed the Community Assistant Team.
- Evaluated team performance through regular feedback and scheduled written evaluations to foster professional growth.
- Manage a team of 20 Community Assistants, and ensure compliance with all company and property policies.
- Approve quarterly program proposals while also leading the planning and execution of large-scale programs, as assigned by the corporate Res Life Team.
- Oversee and create content for the properties' social media accounts.
- Collaborated with the Service Manager and property staff to manage emergency incident response, and follow up.
Bookkeeper
American Campus Communities
Irvine
02.2019 - 05.2022
- Communicate and work collaboratively with various departments; Accounts Payable, Leasing, RMS Support, and Management.
- Produce clear presentations of monthly billing, delinquencies, and occupancy to upper management.
- Assist in monthly reconciling of the business bank accounts.
- Give additional support to new and understaffed properties within the company.
- Provide excellent customer service to both residents and guarantors while managing a high volume of email and phone requests.
- Use problem solving skills to assist with any and all payment issues that arise due to Financial aid difficulties, COVID-19 pandemic, or other financial hardships.
- Oversee all of the properties accounts receivables.
- Ability to adapt to new software and policy changes.
- Daily assignments include reconciling all payments and charges, as well as execute all collections based tasks for the property.
- Audit the monthly individual charges as well as occupancy of the property on a monthly basis.
Customer Service Representative
Pacific Premier Bank
Irvine
08.2018 - 02.2019
- Provided all clients with exceptional and personalized service.
- Majority of the clientele consisted of business owners, which required special attention and guidance to build stronger business relationships.
- Performed a wide range of tasks such as reviewing daily reports, opening accounts, and balancing debits and credits.
- Other daily tasks included preparation of wire transfers as well as verification of deposits for the purpose of credit analysis.
Education
Bachelor of Science - Accounting and Finance
Sonoma State University
Rohnert Park, CA05.2017
Skills
- Microsoft Office
- Salesforce proficiency
- Problem solving
- Staff training
- Team leadership
- Conflict resolution
Timeline
Residence Life Coordinator
American Campus Communities
05.2022 - Current
Bookkeeper
American Campus Communities
02.2019 - 05.2022
Customer Service Representative
Pacific Premier Bank
08.2018 - 02.2019
Bachelor of Science - Accounting and Finance
Sonoma State University