Nicholas Chan
Richmond
Summary
Dynamic professional with a proven track record at the Department of National Defence, excelling in operational efficiency and proactive workload prioritization. Solid understanding of financial principles and practices. Knowledge of reporting and budgeting system couples with strong Excel skills. Skilled in logistics management and inter-departmental coordination, I have successfully streamlined processes and enhanced reporting accuracy, driving significant improvements in program delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Operations Officer
Department of National Defence
06.2025 - 08.2025
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported executive leadership through timely reporting on operational metrics, trends, challenges, achievements.
- Managed daily schedules and workflows to ensure timely completion of tasks and projects.
- Managed schedules, nominal rolls, and logistics requests to ensure seamless delivery of programs.
Customer Service Associate
Icy Bar
04.2024 - 06.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Provided customer service by taking orders, handling
transactions, and ensuring a welcoming experience. - Answered customer telephone calls promptly to avoid on-hold wait times.
Platoon Commander
Department of National Defence
06.2024 - 08.2024
- Oversaw platoon administrative tasks, ensuring accurate records management and timely submission of reports.
- Coordinated with higher headquarters, effectively communicating operational updates and receiving guidance on mission priorities.
- Managed personnel, ensuring timely completion of tasks and proper allocation of resources.
- Conducted thorough after-action reviews to identify areas for improvement following training events or missions.
Education
BBA - Finance
Simon Fraser University
Vancouver12-2027
Skills
- Workload prioritization
- Operational efficiency
- Proactive approach
- Logistics management
- Experience in Microsoft applications
- Inter-departmental Coordination
- Quantitative & Analytical Skills
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Certification
- Standard First Aid Training - Sep 2022 - Sep 2028
Interests
- Photography
- Camping
- Music
- Swimming
- Fashion and Style
Timeline
Assistant Operations Officer
Department of National Defence
06.2025 - 08.2025
Platoon Commander
Department of National Defence
06.2024 - 08.2024
Customer Service Associate
Icy Bar
04.2024 - 06.2025
BBA - Finance
Simon Fraser University