NICHOLAS BURHOE

As an Assistant Manager at McCannabis, I played a pivotal role in ensuring the smooth operation of the store, contributing significantly to its overall efficiency and profitability. My responsibilities included:

• Daily Operations Oversight:
  
• Managed day-to-day activities, ensuring seamless operations and exceptional customer service.
• Supervised staff, providing guidance and support to ensure high levels of productivity and customer satisfaction.
• Staff Training and Development:
  
• Assisted in the training of new employees, acquainting them with company policies, product knowledge, and customer service best practices.
• Collaborated with the manager in coaching sessions to enhance staff performance and resolve any challenges.
• Inventory Management:
  
• Conducted regular inventory counts to maintain accurate stock levels and prevent shortages.
• Implemented effective inventory control measures, including adjustments and ordering, to optimize stock levels and reduce wastage.
• Procurement and Order Management:
  
• Prepared purchase orders, liaised with suppliers, and managed the procurement process to ensure a consistent supply of high-quality products.
• Received and inspected incoming orders, ensuring accuracy and quality standards were met.
• Financial Management:
  
• Conducted cash counts and managed cash handling procedures to maintain accuracy and prevent discrepancies.
• Prepared and executed bank deposits, maintaining a secure and streamlined financial process.
• Collaborative Leadership:
  
• Collaborated closely with the manager and other team members to foster a positive and productive work environment.
• Assisted the manager in decision-making processes, offering valuable insights based on in-depth knowledge of store operations.

In this role, I honed my skills in multitasking, problem-solving, and team leadership, ensuring the dispensary operated efficiently while adhering to regulatory requirements and maintaining a high standard of customer service.

• Mentored and Coached staff by giving suggestions and feedback to improve job performance
• Moving full carts from grow rooms to processing
• Coached and trained employees and managed daily work assignments to enhance operations
• Positioned skilled staff in key areas throughout the shift to optimize department productivity.

• Followed safety practices to safeguard against injury and damage to property
• Participated in training to maintain technical expertise and proficiency on applicable equipment
• Weigh cannabis on trays, stack onto carts and transfer to dry rooms
• De-leaf cannabis on conveyer belt, watch for bud rot to insure finest quality
• Buck cannabis on conveyer belt or hand strip depending on cultivator.

• Researched new products and trends to enhance dispensary customer service
• Kept store tidy, safe, and inviting to promote sales
• Secured products from access to prevent tampering or theft
• Connected with customers via engaging conversation and suggested relevant products
• Explained benefits of cannabis products to deliver exceptional service and encourage sales
• Tracked changing products, sales, and promotions to give customers best advice about dispensary products
• Completed accurate cash and debit card transactions to maintain balanced drawer
• Advised customers on local laws and regulations to prevent unwitting violations of regional regulations
• Managed high volume of calls and in-person service requests in busy dispensary
• Verified purity and consistency of processed cannabis to comply with internal policies and applicable regulations
• Helped customers find desired items and sizes by closely supporting each person throughout the buying process
• Problem-solving
• Staff Supervision
• Shift paperwork completion
• Minimized loss by watching for and recognizing security risks and active theft
• Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
• Delivered product to customers

• Removed debris to keep properties looking pristine and prevent safety hazards
• Removed leaves and snow and ice from walkways to manage seasonal needs
• Used hands or weed wackers to remove weeds from grounds
• Reduced winter safety risks, removing snow and ice from walkways and parking areas
• Operated mowers, tractors and leaf blowers to carry out quality landscaping work.