Nicholas Brown

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

Robert Transport

07.2018 - 08.2023

Oversaw the dispatching, routing, and monitoring of a fleet of 52 vehicles, ensuring optimal utilization.
Streamlined operational costs by devising optimal driver routes that aligned with budgetary considerations.
Coordinated seamless delivery of goods and materials by fostering effective communication with drivers and personnel.
Utilized real-time tracking to monitor delivery progress, proactively identifying potential delays and promptly updating customers.
Exemplified adept conflict resolution skills, managing interactions between customers, drivers, and colleagues to nurture professional rapport and mutual respect.
Demonstrated poise during high-demand periods and staffing shortages.
Maintained accurate records of all communications, logged within both physical and digital databases.
Efficiently processed invoices and payments for dispatched orders, meticulously documenting transactional evidence.
Engaged customers in meaningful dialogues to address inquiries, concerns, and service or equipment requests, strategically allocating dispatch coverage.

Toronto Pearson Airport

04.2011 - 06.2016

Engaged in informal dialogues with individuals to discern and evaluate behavioral patterns.
Engaged in casual conversations with individuals to assess and analyze behaviors.
Executed routine patrols of critical zones, swiftly identifying and managing security-related matters.
Provided clear directions, elucidated rules and regulations, and addressed queries while interacting with the public.
Participated in daily briefings with supervisors, actively contributing insights on security screening process enhancements.
Proficiently operated explosive detection apparatus and chemical swab systems, promptly identifying potential threats.
Conducted thorough pat-down procedures to detect unauthorized items and arms.
Efficiently screened more than 200 passengers daily, meticulously verifying IDs and boarding passes.

Sheridan College

Brampton, ON

Robert Transport

07.2018 - 08.2023

Toronto Pearson Airport

04.2011 - 06.2016

Sheridan College