Nicholas Boyle
Ottawa,ON
Summary
- Capable consultant with proven history of enhancing industry operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Highly effective at juggling multiple tasks and projects.
- Self-motivated Researcher with exceptional quantitative analysis skills. Known for strengths in assessing data reliability and creating meaningful reports. Highly skilled in technical writing and documentation.
- Experienced Process Server with over 7 years of experience in the legal industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
15
15
years of professional experience
Work History
Senior Team Lead – Family Department
Ministry of the Attorney General
01.2024 - Current
- Manage a team of court clerks and front-line staff supporting the family law department at the Ottawa Courthouse
- Oversee intake and triage of court filings, including divorce applications, parenting motions, Form 14B baskets, and trials
- Provide direct support to judiciary and lawyers by coordinating court dockets, ensuring file readiness, and handling last-minute scheduling conflicts
- Train and mentor new and existing staff on family court procedures, clerk duties, and professional conduct
- Serve as point of contact for internal management, legal professionals, and members of the public seeking clarity on family court operations
Senior Team Leader - Court Support Division
Ministry Of The Attorney General
04.2023 - 12.2023
- Led a multidisciplinary team responsible for courtroom operations across multiple divisions, including criminal, civil, and family
- Coordinated courtroom coverage and scheduling logistics to support over 40 active courtrooms
- Supervised and trained court staff in courtroom protocol, transcript note-taking, and evidence management
- Acted as liaison between judicial scheduling, management, and operations teams to resolve urgent issues in real time
Court and Client Representative
Ministry of the Attorney General
04.2021 - Current
- Take detailed notes in court to produce accurate and well-prepared transcripts with correct spelling, and case law citations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Answered inquiries from the general public regarding judicial procedures, court appearances, and trial dates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Examiner
Capital Authentication
08.2013 - 01.2020
- Prepared and submitted regulatory file applications and supporting documentation.
- Received, researched, and resolved consumer inquiries.
- Reviewed embassy data to assess compliance with embassy regulations.
- Frequently attended embassies located in the city of Ottawa. Embassies such as Russia, United Arab Emirates, China, and many more.
- Helped grow a small company into one of the most reputable legalization companies in Canada.
Process Server
MCA Process Service
08.2012 - 01.2020
- Received papers to be served from attorneys, court clerks, and printed out papers.
- Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
- Provided proof of service in form of affidavit.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
Customer Service Representative
UPS Store
09.2010 - 07.2012
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered 50+ calls a day with goals including selling services, managing customer accounts, and service inquiries
- Managed highly complicated accounts to assist customers.
Education
Bachelor of Arts - Sociology
Carleton University
Ottawa, Ontario11.2019
Skills
- Client relationships
- Analysis & Evaluation
- Problem resolution
- Account management
- Service recommendations
- Data entry
- Project organization
- Team management
Accomplishments
- Collaborated with a team of 8 in the development of a short film titled "Homesick". Winner of the 2016 DIGI60 Digital filmmakers festival "Best Short film".
Timeline
Senior Team Lead – Family Department
Ministry of the Attorney General
01.2024 - Current
Senior Team Leader - Court Support Division
Ministry Of The Attorney General
04.2023 - 12.2023
Court and Client Representative
Ministry of the Attorney General
04.2021 - Current
Examiner
Capital Authentication
08.2013 - 01.2020
Process Server
MCA Process Service
08.2012 - 01.2020
Customer Service Representative
UPS Store
09.2010 - 07.2012
Bachelor of Arts - Sociology
Carleton University
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