Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
References
Timeline
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Nicholas Botello

Escondido

Summary

Dynamic professional with a proven track record at California State University of San Marcos, excelling in mentorship and project management. Recognized for enhancing tutor performance through effective feedback and workshops, fostering collaborative teamwork. Adept at problem-solving and delivering exceptional customer service, ensuring academic success and client satisfaction.

Overview

4
4
years of professional experience

Work History

Senior Lead Instructional Student Assistant

California State University of San Marcos
01.2022 - 05.2025
  • Provided leadership and guidance to tutors in the department.
  • Evaluated tutor performance and provided feedback on their progress.
  • Provided mentorship opportunities for new tutors within the program.
  • Organized and facilitated workshops to train tutors in best practices for working with students.
  • Coordinated with faculty members to ensure academic success of all students.
  • Identified potential issues that could affect the quality of service provided by the department.
  • Participated in outreach activities aimed at promoting awareness about available resources.
  • Assisted in conducting interviews to assess and select tutors, ensuring the best fit for each student

Seasonal Sales Associate

Tilly's World Of Jeans And Tops
Escondido
07.2024 - 08.2024
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Demonstrated product features and benefits for customers' needs.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.

Sales Associate

Totally Thomas Toys
Escondido
12.2020 - 09.2021
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.

Education

Bachelor of Arts - Psychological Science Major

California State University San Marcos
San Marcos, CA
05.2026

High School Diploma -

Del Lago Academy of Applied Science
Escondido, CA
05-2021

Skills

  • Customer Service
  • Communication
  • Project Management
  • Problem solving
  • Friendly and outgoing
  • Mentorship
  • One-on-one and small group instruction
  • Presentation skills
  • Confidentiality
  • Collaborative teamwork

Hobbies and Interests

  • Making art, mainly sketches or portraits.
  • Teaching others and helping them learn new skills.
  • Getting together with friends at the beach and ending the day with a bonfire.

Volunteer Experience

  • East Valley Community Center through P.A.L., Coached/assistant coached basketball to children from ages 11-14 for three seasons.
  • Key Club, helped give back to the community by feeding the homeless and cleaning parks.
  • Central Elementary School, regularly volunteer for 10 years helping teachers in the classroom with multiple tasks.

References

References available upon request.

Timeline

Seasonal Sales Associate

Tilly's World Of Jeans And Tops
07.2024 - 08.2024

Senior Lead Instructional Student Assistant

California State University of San Marcos
01.2022 - 05.2025

Sales Associate

Totally Thomas Toys
12.2020 - 09.2021

Bachelor of Arts - Psychological Science Major

California State University San Marcos

High School Diploma -

Del Lago Academy of Applied Science

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Nicholas Botello