Nicholas Black
Hamilton
Summary
Experienced Manager with a demonstrated history of working in the information technology, project management and professional services industry. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager of PMO Partner Services
SHI International Corp.
04.2021 - Current
- Lead a team of 6 Partner Service Coordinators focused on partner services project delivery model for over 600 active projects.
- Team is responsible for providing monitoring and controlling oversight for each project from kickoff to closure including but not limited to change management, escalation management, status awareness, and billing.
- Team focus on continuous improvement of the post sale execution and services invoicing processes.
- Team high of 14 resources, and over 1200 projects
Manager Project Management Office
SHI International Corp.
10.2019 - 03.2021
- Provide managerial support for the Project Management 1 team of 6-7 Project Managers
- Hire new project managers and support employees' career development
- Learn, enforce, maintain, and train new hires on the PMO Methodology
- Manage customer escalations on projects
- Provide various reports on utilization of team, number of projects YTD, and forecasting
- Ensure proper levels of PMs are available to support incoming projects
- Ensures our PMO process, policy and methodology is part of all SHI project delivery.
Project Manager
SHI International Corp.
01.2017 - 10.2019
- Project Manager activities included: Conducting and managing kickoff, status, and close meetings
- Tracking action items and status of deliverables
- Managing project through Plan, Build, Test, Deploy phases
- Creating, maintaining, and executing to a project plan with a baseline
- Reporting on the status and schedule to multiple stakeholders
- Assembling the delivery team and managing multiple resources, either internal SHI consultants or partners
- Assisting the sales team in preparing statements of work providing execution and costing input
- Managing the statement of work development process and providing quality control
- Assigned to complex small, medium, and large projects for Public Sector, Enterprise, SMB and Corp clients
- Project types included End User Computing, Data Center & Infrastructure, Security, Cloud, Microsoft, Lifecycle Managed Services, DaaS and 3rd Party/Partner
- Handled both domestic and international projects
- Mentored new project managers and leaders.
Project Leader
SHI International Corp.
08.2014 - 12.2016
- Project Leader Activities Included: Conducting and managing kickoff, status, and close meetings
- Tracking action items and status of deliverables
- Managing project through Plan, Build, Test, Deploy phases
- Creating, maintaining, and executing to a project plan with a baseline
- Reporting on the status and schedule to multiple stakeholders
- Assembling the delivery team and managing multiple resources, either internal SHI consultants or partners
- Assisting the sales team in preparing statements of work providing execution and costing input
- Managing the statement of work development process and providing quality control
- Assigned to small, medium, and large projects for Public Sector, Enterprise, SMB and Corp clients
- Project types included End User Computing, Data Center & Infrastructure, Security, Cloud, Microsoft, Lifecycle Managed Services, DaaS and 3rd Party/Partner.
Purchasing Agent
SHI International Corp.
08.2012 - 08.2014
- Create and place computer related hardware, software, licensing and service purchase orders
- Handle procurement, sourcing and logistics within a network of over 58,000 vendors
- Actively update internal database to establish and maintain corporate vendor relationships
- Individually and exclusively manage the procurement of goods with eight specific vendors
- Utilize multitasking skills to place orders online, electronically and via email simultaneously
- Work closely to provide support to a sales staff of over 2,000 members throughout the United States.
Residential Construction Manager
Sparkling Pool Services, Inc.
03.2011 - 09.2011
- Contact for residential clients for renovation or construction pool work
- Surveyed the site, and estimated scope of work and cost
- Guided customer through the process and scheduled work.
Regional Manager of Delaware
Sparkling Pool Services, Inc.
03.2010 - 09.2010
- Developed a new area of clients in the Northern spur of Delaware
- Oversaw 12 new commercial pools, one supervisor and 30 new life guards.
Assistant Regional Manager
Sparkling Pool Services, Inc.
03.2009 - 09.2009
- Aided the Regional Manager of southwest, New Jersey in the management and daily operation of 42 commercial pool clients
- Oversaw four supervisors and 200-250 life guards.
Crew Leader
Sparkling Pool Services, Inc.
03.2008 - 09.2008
- Responsible for daily repair and renovation tasks for commercial pool properties
- Lead renovation crews through minor construction as well as pool opening and closing procedures.
Education
Bachelor of Science (B.S.), Business Administration and Management, General -
Monmouth University
01.2012
Skills
- Project Management
- Partner Management/Vendor Relationships
- Purchasing/IT Procurement
- Team Development
- Team Leadership
- Negotiation and Conflict Resolution
- Cross-Functional Teamwork
- Customer Relationship Management
Accomplishments
"ESG Project Manager of the Year" 2019
Certification
- Unconscious Bias - LinkedIn
- Leading Inclusive Teams - LinkedIn
Timeline
Manager of PMO Partner Services
SHI International Corp.
04.2021 - Current
Manager Project Management Office
SHI International Corp.
10.2019 - 03.2021
Project Manager
SHI International Corp.
01.2017 - 10.2019
Project Leader
SHI International Corp.
08.2014 - 12.2016
Purchasing Agent
SHI International Corp.
08.2012 - 08.2014
Residential Construction Manager
Sparkling Pool Services, Inc.
03.2011 - 09.2011
Regional Manager of Delaware
Sparkling Pool Services, Inc.
03.2010 - 09.2010
Assistant Regional Manager
Sparkling Pool Services, Inc.
03.2009 - 09.2009
Crew Leader
Sparkling Pool Services, Inc.
03.2008 - 09.2008
Bachelor of Science (B.S.), Business Administration and Management, General -
Monmouth University
- Unconscious Bias - LinkedIn
- Leading Inclusive Teams - LinkedIn
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