Summary
Overview
Work History
Education
Skills
Optical Qualifications
Timeline
Generic

Nicholas Alvarez

San Bernardino,CA

Summary

Retail professional with solid history in store market management, focused on operational excellence and customer engagement. Known for fostering collaborative team environment and achieving set targets. Reliable and adaptable to dynamic retail needs, with strong skills in sales strategy and team leadership.

Overview

23
23
years of professional experience

Work History

Licensed Store Market Manager

LensCrafters
05.2021 - Current
  • Increased store sales by implementing effective merchandising strategies and attractive product displays.
  • Coordinated seasonal inventory transitions to ensure smooth sell-throughs while maximizing available floor space for new merchandise.
  • Overcame challenging sales periods by launching creative promotions designed to stimulate consumer interest while protecting profit margins.
  • Elevated customer experience by investing in technology upgrades that streamlined transactions while maintaining personalized service.
  • Promoted a culture of continuous improvement by encouraging staff feedback on processes and regularly reassessing operational efficiency.

Security Technician

Clear CloudSolutions
09.2019 - 04.2020
  • Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
  • Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
  • Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
  • Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.

Field Service Technician

AT&T
02.2014 - 09.2019
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Time Warner Cable
11.2007 - 01.2014
  • Solving customer's issue's related to the service we provide
  • Custom installation and wall fish
  • Proficient and knowledgeable with Intelligent Home, cable, internet and phone products
  • Provide a professionalservice to all customers

Store Manager/ Sales Assosciate

WCC
07.2006 - 06.2007
  • Manage day to day operations of store
  • Assist customers in a retail showroom, in a courteous manner with a wide range of sales and service issues relating to cellu lar products and services
  • Assist customers with issues such as warranty exchange and repair for cellular phones
  • Manage the tracking of sales, inventory and otherdaily store duties
  • Meet or exceed monthly quotas

Assistant Director of Afterschool Program

YMCA, Elementary Schools
09.2002 - 07.2004
  • Responsible for Administrative paperwork
  • Provide caring atmosphere for children
  • Organize group activities daily
  • Implement Youth Fitness and Healthy Lifestyle lesson plans daily
  • Address questionsand concerns from parents
  • Supervise children and provide educational support

Education

Optical Technician - Optometry

American Career College
Ontario, CA
07.2021

Skills

  • Bilingual
  • Store operations
  • Merchandising strategies
  • Performance analysis
  • Staff management
  • Digital marketing
  • Project management
  • Customer relationship management (CRM)
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Creative thinking

Optical Qualifications

  • Lab manufacturing experience; able to manufacture and quality inspect eye wear.
  • Able to properly utilize multiple optical tools and machines in manufacturing eye wear, and pre testing patients.
  • Experience trouble shooting, adjusting, and evaluating frame fit, lens positioning and prescription accuracy
  • ABO Certified

Timeline

Licensed Store Market Manager

LensCrafters
05.2021 - Current

Security Technician

Clear CloudSolutions
09.2019 - 04.2020

Field Service Technician

AT&T
02.2014 - 09.2019

Time Warner Cable
11.2007 - 01.2014

Store Manager/ Sales Assosciate

WCC
07.2006 - 06.2007

Assistant Director of Afterschool Program

YMCA, Elementary Schools
09.2002 - 07.2004

Optical Technician - Optometry

American Career College

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Nicholas Alvarez