Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Alcantar

Modesto

Summary

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Overview

3
3
years of professional experience

Work History

Store Manager

Hibbett Sports
11.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Retail Associate

Dicks Sporing Goods
05.2022 - 10.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Education

Bachelor of Science - Law Enforcement

California State University, Stanislaus
Turlock, CA
05-2026

Associate of Science - Administration of Justice

Modesto Junior College
Modesto, CA
05-2019

High School Diploma -

James C Enochs High School
Modesto, CA
05-2017

Skills

  • Client Relations
  • Customer Relations
  • Analytical Investigation Skills
  • Conflict resolution
  • Data Evaluation
  • Strategic Team Guidance
  • Effective Team Leadership
  • Staff Development
  • Retail Operations Management
  • Proficient Verbal Communication
  • Business Acumen
  • Client Relationship Development

Timeline

Store Manager

Hibbett Sports
11.2022 - Current

Retail Associate

Dicks Sporing Goods
05.2022 - 10.2022

Bachelor of Science - Law Enforcement

California State University, Stanislaus

Associate of Science - Administration of Justice

Modesto Junior College

High School Diploma -

James C Enochs High School

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Nicholas Alcantar