Nicholas Aferdi
Edmonton,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
IkEBEL SERVICES
12.2021 - 06.2024
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Administrative Manager
Greatnicko Multi Million Ent.
05.2019 - 06.2024
- Developed and implemented administrative procedures to maximize efficiency
- Created and maintained filing systems for employee records, financial reports, and other documents
- Prepared regular progress reports to track budget expenditures, workflow, and performance metric
- Provided support to departmental managers in the development of project plans and initiatives
- Interpreted company policies and procedures for employees at all levels of the organization
- Assisted in the recruitment process by reviewing resumes and conducting interviews
- As chief executive officer, owner and director of Greatnicko Multi Million Ent, I was able drive my business to achieve it highest profit margins in the past two years
Customer Service Officer
Ghana Water Company Ltd
03.2018 - 04.2020
- Provided customer service in a courteous and professional manner
- Answered customer inquiries via telephone, email and face-to-face contact
- Resolved customer issues in an efficient and timely manner
- Processed payments from customers using point of sale systems
- Maintained accurate records of customer interactions and transactions
- Identified potential opportunities to upsell products or services to customers
- Performed follow-up calls to ensure customer satisfaction with product and service delivery
- Created reports summarizing customer feedback data for management review
Customer Service Executive
Total Energies
05.2016 - 06.2017
- Provided assistance to patients with activities of daily living, such as bathing and dressing
- Organized medical records for patient care plans and ensured accuracy
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings
- Transported patients to different locations within the facility or to appointments outside the facility
- Assisted with cleaning of rooms between patients; restocked supplies as needed
Education
High School Diploma -
Edilex Institute of Advanced Communication And Tec
Koforidua, Eastern12.2016
Skills
- Hiring and Training
- Microsoft Office Suite
- Office Supervision
- Business strategies
- Resources Allocation
- Customer Service Management
- Good interpersonal relationships
- Developing Policies and Procedures
- Time management and positive attitude
Languages
English
Full Professional
Ssn
178-086-36722
Certification
CSTS
WHIMS 2015
CPR & FIRST AID
Timeline
Sales Associate
IkEBEL SERVICES
12.2021 - 06.2024
Administrative Manager
Greatnicko Multi Million Ent.
05.2019 - 06.2024
Customer Service Officer
Ghana Water Company Ltd
03.2018 - 04.2020
Customer Service Executive
Total Energies
05.2016 - 06.2017
High School Diploma -
Edilex Institute of Advanced Communication And Tec
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsAffiliations
- Project Management Institute
- Society of Human Resource Management
- National Association of Social Workers
- American Marketing Association
- International Association of Administrative Professionals
- Association of Information Technology Professionals
- American Society of Safety Professionals
- Association for Computing Machinery
- Society of Women Engineers
- International Council of Nurses
- American Medical Informatics Association
- American Institute of Certified Public Accountants
- APICS – Association for Supply Chain Management
Additional Information
I’m committed to highly career development and management of business and it related affairs. Team work player, self motivated and accurate professional leadership skills. Good interpersonal relationships,relationships and communication among Employees ,employers and customers is my hallmark. Supervision and professional analysis in sales and customer relations
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