Nicholas Aferdi
Edmonton,Canada
Summary
Experienced warehouse management professional with a strong focus on daily operations, inventory control, and logistics. Adept at fostering team collaboration, problem-solving, and staff training to achieve operational excellence. Known for effective communication and leadership. Proficient in safe forklift operation and skilled in organizing inventory and streamlining processes while adhering to safety protocols.Skilled forklift operator with experience in safely operating forklifts in warehouse settings. Focused on maintaining safety protocols while efficiently moving and storing materials. Strong in inventory management and teamwork, contributing to productivity and smooth operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
IKEBEL SERVICES
12.2023 - 06.2024
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Provided ongoing training and support for warehouse staff, fostering a knowledgeable and efficient workforce.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Maneuvered forklift safely in congested and confined areas using skills and Techniques.
- Manually counted Number of picked and packaged orders for any loss.
Administrative Manager
Greatnicko Multi Million Ent.
05.2019 - 06.2024
- Developed and implemented administrative procedures to maximize efficiency
- Prepared regular progress reports to track budget expenditures, workflow, and performance metric
- Provided support to departmental managers in the development of project plans and initiatives
- As chief executive officer, owner and director of Greatnicko Multi Million Ent, I was able drive my business to achieve it highest profit margins in the past two years
Forklift Operator
VIC TEE MOTORS
10.2020 - 10.2023
- Streamlined order processing by accurately updating inventory management software.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Customer Service Officer
Ghana Water Company Ltd
03.2018 - 04.2020
- Provided customer service in a courteous and professional manner
- Answered customer inquiries via telephone, email and face-to-face contact
- Resolved customer issues in an efficient and timely manner
- Processed payments from customers using point of sale systems
- Maintained accurate records of customer interactions and transactions
Customer Service Executive
Total Energies
05.2016 - 06.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
High School Diploma -
Edilex Institute of Advanced Communication And Tec
12.2016
Skills
- Warehouse Operations
- Warehouse Organization
- Loading and unloading
- Warehouse Safety
- Shipping and receiving operations
- Order picking and processing
- Forklift Operation
- Team Player
- Customer Service
- Data Entry
- Recordkeeping and File Management
- MS Office
- Administrative Support
- Lift objects weighing 30 kg
Languages
English
Full Professional
Certification
CSTS
WHIMS 2015
FORKLIFT
CPR & FIRST AID
Accomplishments
. 1. I am pleased to share that I successfully expanded my business portfolio from GH₵100,000 to GH₵1 million within a year, culminating in a notable net profit of GH₵550,000 by May 31, 2023.
2. In 2017, I was honored to receive the Best Customer Service Staff Award from Total Energies, which recognized my commitment to excellence while working at the Koforidua service station.
3. In 2020, I had the privilege of being named the Best Staff of the Year at Ghana Water Company Ltd. in the Akim-Oda District, receiving this distinction from Honorable Alexander Akwasi Acquah, the esteemed Member of Parliament for the Birim Central Municipal Assembly.
Timeline
Warehouse Supervisor
IKEBEL SERVICES
12.2023 - 06.2024
Forklift Operator
VIC TEE MOTORS
10.2020 - 10.2023
Administrative Manager
Greatnicko Multi Million Ent.
05.2019 - 06.2024
Customer Service Officer
Ghana Water Company Ltd
03.2018 - 04.2020
Customer Service Executive
Total Energies
05.2016 - 06.2017
High School Diploma -
Edilex Institute of Advanced Communication And Tec
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