Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichola Wilson

Innisfil,ON

Summary

Dynamic retail professional, excelling in customer service and conflict resolution. Recognized for enhancing customer satisfaction and driving sales through tailored product recommendations. Adept at teamwork and maintaining store organization, consistently achieving sales targets while fostering a positive shopping experience. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

Savers
Toronto, ON
01.2023 - 01.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Supervisor

Laura
Toronto, ON
06.2019 - 12.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Metro Grocers
Toronto, ON
02.2015 - 05.2019
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Northern Secondary School
Toronto, ON

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Stocking and receiving
  • Professional appearance
  • Cash register operation
  • Store maintenance
  • Conflict resolution
  • Time management
  • Reliable and responsible
  • Honest and dependable
  • Organization
  • Adaptable and flexible
  • Goal driven

Timeline

Retail Sales Associate

Savers
01.2023 - 01.2025

Sales Supervisor

Laura
06.2019 - 12.2023

Sales Associate

Metro Grocers
02.2015 - 05.2019

Northern Secondary School
Nichola Wilson