Nichol Reichardt
North Vancouver,Canada
Summary
Proficient in communication and negotiation, driving positive outcomes across diverse teams. Demonstrated ability to manage multiple priorities in dynamic environments while maintaining excellent time management and scheduling skills. Extensive experience in customer engagement and problem-solving across various sectors, including non-profit, education, and retail. Strong analytical skills utilized to enhance processes and deliver competitive advantages in business operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Coordinator, Programs
CPA Canada
Vancouver, BC
11.2021 - Current
- Sourced venues, entertainment, transportation, and networking opportunities.
- Delivered several webinars, workshops, and virtual sessions
- Implemented sustainability practices in event planning and execution, reducing environmental impact.
- Developed event themes and concepts to ensure successful execution of events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Supervised staff members responsible for registration desk setup and management during events.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Provided on-site support during the day of the event including problem solving if necessary.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
- Facilitated communication between different departments in order to resolve issues quickly.
- Organized team events to promote a positive work environment.
Coordinator, Product and Customer Support
CPA Canada
Burnaby, BC
01.2014 - 11.2021
- Product support for all products and platforms.
- Web publisher (building website pages).
- Building product pages on the CPA Store, and setting up e-commerce.
- Setting up products in the CPA Canada database.
- Proofing the e-commerce process and product functions on the e-learning platforms.
- Coordinate e-commerce and registration processes, including group registrations, discounts, changes and cancellations, processing of payments, and maintaining transaction records.
- In-person registration duties at conferences, including late registration, name badges, and distributing material.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed product inventory and restocking processes, ensuring timely delivery of products.
- Developed and implemented strategies for efficient distribution of products across multiple channels.
Customer Service, Sales, and Reporting Specialist
CGA Canada
Burnaby, BC
01.2012 - 01.2014
- Implementing and maintaining procedures.
- Coordinate all back-end product delivery requirements, ensuring a great customer experience.
- Participated in team meetings to discuss strategies for improving customer experience.
- Administration of the help desk system, including sourcing new technology and implementing.
- Consolidate, centralize, and maintain weekly, monthly, and quarterly sales reports, including marketing ROIs such as campaigns, websites, and surveys.
- Build and maintain reports as required.
- I attended and exhibited at the conference for brand awareness.
- Promote product sales online, expanding the reach from CGA to the general public.
- Establish a partnership with other associations.
- Managing loyalty programs, coordinating corporate purchases, and tracking group purchases.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Service/Sales
Made by Humans.
Vancouver, BC
01.2007 - 01.2012
- Executed order entry and invoicing processes with precision.
- Oversaw accounts receivable and collections for timely revenue realization.
- Collaborated with insurance and collection agencies to resolve outstanding claims.
- Supervised sales representatives across territories to drive sales performance.
- Delivered exceptional customer service through direct interactions and phone support.
- Managed inventory and supplies to ensure availability of materials.
- Exceeded customer satisfaction by implementing innovative problem-solving strategies.
- Conducted comprehensive product demonstrations at trade shows to attract potential clients.
Small Business Sales Representative
ADT Security Services Canada Ltd.
Burnaby, BC
01.2006 - 01.2007
- Identified potential new customers through market research, cold calling, and networking events.
- Negotiated contracts with clients to ensure long-term partnerships.
- Provided ongoing support to existing customers regarding products and services.
- Participated in weekly team meetings to discuss progress on goals.
- Collaborated closely with colleagues across departments such as marketing and operations teams.
- Tracked daily activities using a CRM system for accurate recordkeeping.
- Maintained up-to-date knowledge of all company products including pricing structures and discounts available.
Customer Information Representative
ADT Security Services Canada Ltd.
Burnaby, BC
04.2003 - 01.2006
- Identified opportunities for cross-selling additional products or services.
- Utilized problem solving techniques to resolve difficult customer issues.
- Responded promptly to customer inquiries via telephone, email, and chat sessions.
- Managed multiple tasks simultaneously while maintaining focus on providing quality service.
- Maintained updated knowledge of company products, services, and policies.
- Adhered to company guidelines when responding to customer requests.
- Collaborated with other departments within the organization as needed.
- Assisted customers in resolving issues related to their accounts or orders.
Quality Assurance
ADT Security Services Dealer Program
North Vancouver, Canada
01.2002 - 04.2003
- Collaborated with dealers and branch offices across Canada to address client needs.
- Assisted dealers in establishing new accounts to expand market reach.
- Resolved customer challenges promptly to enhance satisfaction and loyalty.
- Maintained quality control records while pursuing continuous improvements in Quality Assurance.
- Educated customers on ADT products and operations to ensure informed usage.
Temp
Kelly Services
Vancouver, BC
01.2000 - 01.2002
- Worked with a variety of different offices, including Lions Gate Project Office, Ministry of Children and Families, Molson Canadian, and CIBC World Market.
- Performed reception, customer service, and diverse office responsibilities.
- Honored with Kelly Services Employee of the Month award multiple times.
- Received signed Lions Gate commemorative book as recognition for contributions.
Customer Service Representative
Club Couloir Actionwear Inc
Vancouver, BC
01.1999 - 01.2000
- Managed sales groups across Canadian
- Supported sales representatives in confirming order receipt, generation, and shipment.
- Resolved customer challenges swiftly and effectively.
- Maintained quality control records while identifying opportunities to enhance customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria, BC01.1997
Completed grade12 - German language
Surrey German School
Surrey, BC01.1989
Skills
- Event planning and budget management
- Vendor negotiation and vendor relations
- Session delivery and facilitation
- Sustainability practices and initiatives
- Customer service excellence
- Team collaboration and synergy
- Problem solving and critical thinking
- Communication skills
- Cross-department collaboration
References
Furnished upon request
Volunteer Experience
- Force of Nature, Advocating for climate in the North Vancouver community, Board member for 2 years
- Wellington Youth Detention Center, Tutor, Tutoring inmates.
- Vancouver Island Head Injury Society, Activity Coordinator, One on one activity with an individual with a head injury.
- Crisis Line, Counselor, Telephone counseling
German
German
Professional
French
Limited
Certification
Recently complete the classroom portion of Master Recycler Vancouver. I have completed 10 hours of community outreach well on my way for the 30 hours required to complete the certificate.
Timeline
Coordinator, Programs
CPA Canada
11.2021 - Current
Coordinator, Product and Customer Support
CPA Canada
01.2014 - 11.2021
Customer Service, Sales, and Reporting Specialist
CGA Canada
01.2012 - 01.2014
Customer Service/Sales
Made by Humans.
01.2007 - 01.2012
Small Business Sales Representative
ADT Security Services Canada Ltd.
01.2006 - 01.2007
Customer Information Representative
ADT Security Services Canada Ltd.
04.2003 - 01.2006
Quality Assurance
ADT Security Services Dealer Program
01.2002 - 04.2003
Temp
Kelly Services
01.2000 - 01.2002
Customer Service Representative
Club Couloir Actionwear Inc
01.1999 - 01.2000
Bachelor of Arts - Psychology
University of Victoria
Completed grade12 - German language
Surrey German School
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